How to Highlight VIP in Opened for and subject person in HR agent list view

nikhitha24
Tera Guru

Can someone help me on the below requirement.

 

How to Highlight VIP on Opened for and subject person in HR agent list view

I want to visible on the below it is for HR agent list view, 

nikhitha24_0-1691555152737.png

I already written a script for HR case table it is working Please refer the below screenshot

nikhitha24_1-1691555342807.pngnikhitha24_2-1691555395930.png

 

1 ACCEPTED SOLUTION

As the article mentioned, you cannot display VIP field in Agent workspace as a workaround you can highlight the background color. Refer Highlighted values under Workspace-->Administration module

Note: you cannot highlight reference field so need to select any non reference field to highlight the color

HarishKM_0-1691558526729.png

 

HarishKM_1-1691558568463.png

 

 

Regards
Harish

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5 REPLIES 5

Harish KM
Kilo Patron
Kilo Patron

The above links for Higliht Priority but I want to highlight for Opened for with VIP

As the article mentioned, you cannot display VIP field in Agent workspace as a workaround you can highlight the background color. Refer Highlighted values under Workspace-->Administration module

Note: you cannot highlight reference field so need to select any non reference field to highlight the color

HarishKM_0-1691558526729.png

 

HarishKM_1-1691558568463.png

 

 

Regards
Harish

Can you please help me how to add VIP field in HR agent workspace form

 

nikhitha24_0-1691559703255.png