How to Highlight VIP in Opened for and subject person in HR agent list view

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nikhitha24
Tera Guru

‎08-08-2023 09:30 PM

Can someone help me on the below requirement.

 

How to Highlight VIP on Opened for and subject person in HR agent list view

I want to visible on the below it is for HR agent list view, 

nikhitha24_0-1691555152737.png

I already written a script for HR case table it is working Please refer the below screenshot

nikhitha24_1-1691555342807.pngnikhitha24_2-1691555395930.png

 

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Harish KM
Kilo Patron
Kilo Patron
In response to nikhitha24

‎08-08-2023 10:15 PM - edited ‎08-08-2023 10:22 PM

As the article mentioned, you cannot display VIP field in Agent workspace as a workaround you can highlight the background color. Refer Highlighted values under Workspace-->Administration module

Note: you cannot highlight reference field so need to select any non reference field to highlight the color

HarishKM_0-1691558526729.png

 

HarishKM_1-1691558568463.png

 

 

Regards
Harish

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Harish KM
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Kilo Patron
In response to nikhitha24

‎08-08-2023 10:50 PM

Hi The VIP field is not supported in HR Agent form as well, you can display a message like below or need to highlight a form field, you can check below response how to do that

https://www.servicenow.com/community/itsm-forum/vip-field-on-opened-for-on-interactions-in-agent-wor...

 

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

Regards
Harish
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