How to increase the maximum number of open tabs in HR Agent Workspace from 10 to 20?

[nameisnani]

Hi Community,

I have a requirement to increase the maximum number of open tabs in HR Agent Workspace from 10 to 20.

Business Requirement:

HR agents frequently work on multiple HR cases simultaneously. The current limit of 10 open tabs requires them to repeatedly reopen records, impacting productivity. The client wants to increase this limit to 20.

Acceptance Criteria:

• HR Agents should be able to open up to 20 tabs in HR Agent Workspace.
  
  

  Could anyone please help with the following?

  1. Is this limit configurable through System Properties or Workspace configuration?
  2. Is there an OOTB setting available to increase the limit?
  3. If not, does this require customization?
  4. Has anyone implemented this requirement before? If yes, could you share the approach?

  Any guidance or documentation would be greatly appreciated.

  can any one please help me with steps - 
  
  if possible please provide output screenshots 

• Thank you!

[Tanushree Maiti]

Hi @nameisnani 

Refer: KB1333495 How to increate maximum number of tabs in configurable workspaces (i.e. Service Operation ... 

Service Operations Workspace – Maximum Tabs Reached

Instructions

1) Navigate to sys_ux_page_property_list.do table
2) Find the record where:
Name: chrome_tab
Page: <The desired configurable workspace> (i.e. Service Operations Workspace)
3) Open this record and in the Value field, find this code:
"maxMainTabLimit": 10
4) Change this value accordingly

[Ankur Bawiskar]

@nameisnani 

although there is a way to increase, I will recommend not doing that

Having multiple tabs will confuse the agents and not a good user experience.

instead train your agents to stick to OOTB stuff of 10 tabs

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[nameisnani]

@Ankur Bawiskar  we have already expalined the same , client is not agreeing for that so can u please tell me how to acheiev this