how to make a rule base mandatory in order gude

ghitabahaj
Tera Expert

Hi team,

 

please i would like to disable this toggle to be set it to read only and keep it selected for a specofoc item but could not find a way to do it, any idea on how to do it?

GhitaB_0-1769769392074.png

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@ghitabahaj 

you can't control that directly.

You will have to clone the OOTB widget "SC Order Guide" and then make changes to it so that it's read-only for particular item and then add this new widget again on that "sc_cat_item_guide" portal page

I won't recommend this much customization as it increases technical debt

AnkurBawiskar_0-1769772382778.png

 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@ghitabahaj 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader