How to make Hr agent workspcae checklist ready only once case is closed
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07-30-2025 02:44 AM
Hi Team,
We have a requirement we need to make checklist ready only once case is closed in HR AGENT WORKSPACE.
any one worked on the please let me know
@Ankur Bawiskar any suggestion please
Regards,
Siva Mani.
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07-30-2025 07:10 AM
seems challenging in workspace.
for native solution is shared here
Checklist items still editable while record is closed
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-30-2025 07:20 AM
HI @Ankur Bawiskar ,
on the default view its working fine but in agent workspace its not working its still able to edit if case is closed
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07-30-2025 07:35 AM
HI @Ankur Bawiskar ,
form level its working fine but in the agent workspace its not working its still editable.
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07-30-2025 08:29 AM
That's what I informed, it's challenging for workspace.
Try playing around on checklist_item table with table.None WRITE ACL and see if it works on workspace.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader