How to make Hr agent workspcae checklist ready only once case is closed

REDDYBATTULS
Tera Contributor

Hi Team,

We have a requirement we need to make checklist ready only once case is closed in HR AGENT WORKSPACE. 
any one worked on the please let me know 

@Ankur Bawiskar any suggestion please


Regards,
Siva Mani.

siva mani
4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@REDDYBATTULS 

seems challenging in workspace.

for native solution is shared here

Checklist items still editable while record is closed 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

REDDYBATTULS
Tera Contributor

HI @Ankur Bawiskar ,

on the default view its working fine but in agent workspace its not working its still able to edit if case is closed 

siva mani

REDDYBATTULS
Tera Contributor

HI @Ankur Bawiskar ,

form level its working fine but in the agent workspace its not working its still editable. 

siva mani

@REDDYBATTULS 

That's what I informed, it's challenging for workspace.

Try playing around on checklist_item table with table.None WRITE ACL and see if it works on workspace.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader