How to Open an Incident from HR Case?

[HARI KISHAN GVS]

Hi Team, 

My Requirement is that i need to Open an Incident from HR Case. and some fields need to be copied from HR Case to incident like description, opened for etc..and after incident is created HR Case should be closed.

How can i acheive that?

i thought to create a Ui Action on all Coe's but thought it will be complex and very time consuming as we have lot of coe's. 

is there any way to acheive this like a Transfer Case functionality?

Thanks in advance,

Hari Kishan.

[sushantmalsure]

I think Ui action is the only way but as I see you said it will be complex and time consuming.

can you share some more details on this complexity so that better approach can be suggested? because UI action is the only way to do this on demand activity of transfer case. 

[Jenny14]

Have you looked into Universal Request?

I believe OOB HR Case is siloed from IT Incident. Universal Request bridges the gap to allow for cross-department ticket transfers. This might be a potential solution to allow case transfer between the teams.