Hey HRSD Community, Our resolution SLAs function based on group, state, and priority - a common model/design. A key pain point for the teams using these SLAs is the constant back-and-forth of switching between In Progress and On Hold, essentially sta...
What you need to know about Application Restricted Caller Access. Are you a ServiceNow customer looking to give more visibility into security for your HR Administrator? Are you looking to take advantage of all the latest features and functionality ...
Hi,I want to hide CSM workpace from the below list for users having "sn_hr_sp.hrsp_employee" role I created two ACLs but it is not hiding for the users.The user have snc_internal role and sn_hr_sp.hrsp_employee I added snc_internal role in role sect...
Hi everyone, I hope you are doing well. I'm trying to add a reference field to HR Case creation on HR Agent Workspace but I am not getting the expected result. Currently I have a field called HR Service that shows a list of available HR Services for ...
Hi Team, I need to rename the fields available in the suspend dialog box. Can anyone help me with how to rename them? Additionally, I want to add a new field to the dialog box. How can I achieve this? Please let me know. I tried to edit the "HR Suspe...
Hi All, Can someone help me on the below issue please. I have HR Service name (Permanent Staff) under this service in ,related list I have created new tab assignment rulesHR service table is talent management on the HR service form related list is ...
Hi everyone,I'm currently working on a project where I need to implement document management in ServiceNow. The goal is to create a storage solution where users can upload, delete, and update different types of files, similar to Google Drive.Could an...
I recently did a clean install of HRSD on a new PDI with Xanadu. I noticed that the Tuition Reimbursement Request and Verification of Employment HR services are missing. I couldn't find anything in Docs about these two services being deprecated....
I have created a Onload Catalog client script retrieve the first date of current month and below is the code -script include script - getEffectiveDate: function() { var currentDate = new GlideDateTime(); // Set the day of the month ...
Hiwe have a requirement if the user have knowledge admin role and if he needs to edit/publish articles , he should directly publish without approvalBasically in OOTB we have a workflow called "Knowledge - Approval Publish" so by this workflow irrespe...
Need a list of all possible 3rd party tools/applications we can integrate with HRSDWhat all modules of HSRD can be integrated? (eg Case management, lifecycle events, etc)Can integrations be done on a multidomain instance?
In HRSD, can we perform org transfers? Eg. If John is reporting to Smith, and he is now supposed to report to Glenn, can we do this kind of org transfer using this module?
Having trouble or issue creating teams side content notification via content experience campaignsCreated content ,campaigns , schedule the content . all plugins unto date . Teams side notification is active and integration in place . still the notif...
Hi team,Need to create a new custom case field for the HR case table called 'Description_HTMLSanitized'?Then, need to create a script to iterate over all HR cases in past 6 months and then copy description field, remove html tags, then copy the sanit...
How to move "HR Service" field to the left side in HR Case Creation Page? I already tried to add the field "HR Service" in the "Case Creation Configuration" page but it adds the field on the left side in addition to the field being on the right side....
