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Agent Chat call support

Hi In HR Agent Chat I am not using virtual agent. I am directly using live agent conversation. So in that case how can I edit this call support or send email features ??? 

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Rkanodia by Tera Contributor
  • 247 Views
  • 1 replies
  • 0 helpfuls

Global Description on HR template

Hi everyone, I have an issue about global description on hr template. Global description is not visible at task from the portal under the details tab.The issue is, for admin the global description in admin's portal page is visible but for basic role ...

hamza8 by Tera Contributor
  • 742 Views
  • 3 replies
  • 0 helpfuls

Resolved! not able to understand visibility checkout and retire Ui action

Hi All, Can you please explain me visibility condition checkout ui action  : (!(new KBCommon().isStackNameDialog()) && (new KBCommon().isVersioningEnabled()) && (new KBVersioning().canCheckout(current))) , retire :!(new KBCommon().isStackNameDialog()...

chandan31 by Tera Contributor
  • 415 Views
  • 1 replies
  • 1 helpfuls

Flow designer- Wait for duration

Hello All,I was working on Approval reminders in flow designer so my question is I want to wait for sometime then i need to send a reminders so i was  using a wait for duration, can you help me  which method (Explicit or Relative)is suitable for appr...

Apoorva A H by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls

Inbound actions

Hi All,I want to populate assignment groups based on subject of the mail via inbound action scripting, but                               current. assignment_ group ='sys id of group' is not working. It shows error as cannot assign null value to the g...

kali by Tera Contributor
  • 233 Views
  • 2 replies
  • 0 helpfuls

script is not working

Hi All, This script is not wokring and i am written in Human resource core scope: var shrt_desc = current.short_description;    var lastwords = shrt_desc.trim().split(/\s+/);    var ab = lastwords[lastwords.length - 1];    var cd= ab.toString();  // ...

chandan31 by Tera Contributor
  • 269 Views
  • 1 replies
  • 1 helpfuls

hrsd

kindly help me to write a script include that will show only "location" values of sys_user table should shown, and Payroll Working Location(u_payroll_location) values should hide in drop down

Resolved! How to capture the last word in the variable

Hi All,  Can you tell me how store Last word one of the variable : short Description :HR Profile GET API failure for cili In this case i want to store Cili in on of the variable, Can you help me . Thanks and Regards,chandan 

chandan31 by Tera Contributor
  • 924 Views
  • 6 replies
  • 3 helpfuls

Portal for External User

I would like to create a portal for external users to view Knowledge articles and submit catalog items by accessing a URL. Any suggestions on how I should approach the problem ? Thanks

JoaoMiguelR by Tera Contributor
  • 2294 Views
  • 1 replies
  • 3 helpfuls

I want to fetch last word dynamically

Hi All , I want to fetch the last word from the short description and store in the one of the variable :var gr= current.short_description;var words = s.trim().split(gr);var lengthOfLastWord = words[words.length - 1];gs.print(lengthOfLastWord);  var a...

Resolved! hrsd

Hi Team, can you please help to remove approval field is showing in the front end of service portal

Not able Access to bulk upload for dev team

Hi All, We have created transform map  but while doing bulk upload only admin person can use the transform map ,but hr admin person not able to access the bulk upload in the load data table , can anyone tell me where i need to remove the role in the ...

chandan31 by Tera Contributor
  • 354 Views
  • 3 replies
  • 0 helpfuls