HI All, We encountered an issue where the response SLA is not triggering for few of the cases, even the cases are satisfying the conditions of the response SLA. Can someone provide your inputs here on what could be the reason for not triggering the S...
I am having this issue while transferring a case from one HR service to another with the existing Case number. I am getting this below error "Please save your changes before transferring the case " Not sure what could be the reason. Appreciate your...
I have configured a custom Journey Designer but when I am trying to create a new Journey I am not getting the New button to do so. I am logged in as System Admin and the user has all the roles and required access. Please help me create a new Journe...
Hi Team, I have installed granular delegation plugin in my system.I configured the delegation rules and they are visible under My delegates----Add delegates--- popup appears where u mention the delegate name and duties (delegation rules) .I also conf...
Hi ServiceNow Community,Has anyone implemented an integration between ServiceNow (using ServiceNow accounts) and Equifax for I-9 verification? If so, are you will share barriers you can across and lessons learned? Thank you in advance.
Hi Expert, would anyone know how to remove the first step of creation of the HR case to arrive directly to the second step.I could identify this is controled by the UI Page "case-creation" but not 100% of the modification to be made. Thanks for your ...
I want to remove contextual side bar in the HR Agent workspace and how to add more fields in your employee card in Hr agent workspace . please help me out for this.
Hi , Assigned to user is not able to see the Payroll HR Cases.User has all required role (sn_hr_core.basic , sn_hr_core.case_reader ,sn_hr_core.case_writer)
Hii All,My question is about related to the setLabelOf() function, As i came across that i have used setLabelof() for one field to relabel it then it worked but below code was not running then i commented the code of setLabelof() then below code was ...
- We have created UI Action for Appendix case creation in a Parent HR Case.- There are 2 OOB Business Rules which are running on Appendix Case Creation, which are working fine when an Appendix case is created from the "Lifecycle Event".- Both these O...
Hi everyone, Can you help me solve this.I'm trying to restrict filter condition for some agent in workspace. Can someone help me out achieving this? Basically, this filter goes to all agents. But I don't want to reflect this filter condition on anot...
I have the Look Up Multiple Records conditions set to:It returns the correct data on its preview, but on the actual form it returns all the records instead with no filter applied.Can the @Data.hrUiCtrl.atAGlance.data.user_sys_id be set directly in th...
I have created a formatter for the HR Case and HR Task form using the OOB UI Macros as mentioned in the docs - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable...
Hiwhen agent attaches a knowledge article in HR case in HR agent workspace, the additional comments also getting updated by the knowledge article name So this should not occur for us in our requirementWhen attach knowledge article is clicked, we want...
In our general inquiry we have deployed contextual search. I would like to measure how many times someone has hit that catalog item and then not submitted the case and classify as potential deflection. Is this something that is possible in Self Se...
