Hi, I have requirement to generate PDF and assign it to the HR Case and update the work notesWhen I submit the case using OOB "Employee Verification Letter" in ESC portal. I need to generate and attach a PDF to the case along with the work notes upda...
Hi, We are thinking about using Bulk Case Creation functionality because there are sometimes situations to create over 20 cases for onboarding or transfer.The functionality of Bulk Case Creation is fine. However I am strugling how to gather informati...
Subject: Unable to submit form after one click on submit button Description: The user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted....
Hi folks, I'm wondering if anyone else has encountered this use case. The OOTB sn_hr_core_case.work_notes READ ACL allows HR Agents of other COEs to see work notes of each other's respective COE. Has anyone updated a field level ACL to check the COE...
I am trying to find a way to change the column labels in a data table under a chart in reports (not performance analytics). By default, the table name is used. Can this be edited?
When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.Can anybody help with source of this message.
Hi All, I want to remove the compose email section from the HR Agent workspace when the case is inactive i.e state is (Closed Complete, Closed Incomplete or Canceled). Please suggest.
In the VA Dashboard>UsageI want to know how to show data in the topic sent via the actionable notification in usage tab and also the data is stored in which table?
I want to add new button "Print" to print email in this section. Need to know the place from where we are getting these 3 options- Reply , Reply All , Forward.
Hi all,I would like to disable some options inside a variable of type SelectBox. Although, i achieved it in the classic view, implementing a client script, in HR Agent Workspace it doesn't work because of g_sc_form.getControl() function.Is there any ...
Hi, We have a requirement to gather information about transfer request after cases are created by Bulk Case creation.In our scenario, Manager request to transfer multiple managing employee to HR and HR admin create cases for those subject persons. HR...
Hello - anybody has links/resources of the differences between servicenow hrsd licenses? The difference between Standard, Professional and Enterprise License? The best I could find is https://www.servicenow.com/products/hr-service-delivery.html#prici...
Our Oracle HCM import into HR SD is failing after importing 25k worker records with a strange situation.The flow reports "com.glide.transform.transformer.exceptions.InvalidStructureException: JsonStreamParser[2244]: Colon required after identifier" s...
Hi here i can see the details, activity, approvers, and description of the HR case. in the description part it is populating the value of rich description, but i want the value of description. please help me out with this.ThanksNani
Hi all, I am currently looking for viable (and cheaper) ways to integrate Box with ServiceNow. So far, I've considered: 1. Using Integration Hub2. Developing from scratch using the Box platform3. Using Zapier or other iPaaS software Option 1 is price...