Number is not visible on Employee relation table for non admin users
Hi Team,Number is not showing for non admin users on sn_hr_er_case table. And i have checked there is no any acl on number field .Please let me know your input.Thanks
Forum Posts
Handovering CI to Configuration Item
On incident form, next to caller field, I have "Show Related Devices" icon. After clicking on it, all the assets assigned to the user are showing in a list. I want the functionality enabled that if I select any asset then it should show in configurat...
Creation of pdf of hr case details and attachments
Hi All,I want to create a pdf of hr case details along with additional comments ,work notes , all the fields and attachment. Please suggest me the best approach in implementing this solution. Thanks in advance
Can we create hr cases with ootb Create HR Case inbound email action?
We have a requirement to be able to create hr cases for different hr services via email. But I see in ootb Create HR Case inbound email action, hr service is mapped to 'General Inquiry'. Is there any solution for this requirement?
Servicenow integration with workday for user onboarding
Hi All, We have a requirement to integrate workday and ServiceNow. Whenever new user is created in Workday, ServiceNow should automatically submit new hire request in ServiceNow.Please let me know how to achieve this. Thanks,Supriya.
servicenow hrsd
Hey Employee start date is not getting updated for older cases even when it is updated for the user. Thanks
Issue in BR
I have created a new state as pending, and if a case changes from work in progess to closed, I have created a BR with set abortaction to put the state back to pending. Its updating the state to pending but making the case as state inactive which shou...
Resolved! Work note field is mandatory while creating HR case through HR agent workspace.
Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
How to Change the Font Size of the HTML field (Globally)?
We are looking to Change the font size of the HTML field in a global way.We have tried the below KB article :- https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717120 In the KB article we are setting the default value of the HT...
PDF Parse Issue
Hi SNOW Team, I have created a E-Signature Template form to auto populate with the record producer forms. For some reason, the PDF is not grabbing the filled in form fields (grabbed from the record producer.) Photos attached of the form, template, an...
Email body values in flow designer
Hi guys , I am trying to extract value from email body which contains certain data as Name: Value pair . in inbound actions we can get the values by email.body.name. However when i am trying to create the inbound action flow . when i create a trigg...
UI Action condition bringing wrong values
Hi everyone,I have the following UI Action: I am printing the current number of the HR Case on the condition.After refreshing the form of the HR Case, the value that the condition brings is the following: But this is my HR Case: However, the HR Case ...
Can I add a Visual Task Board to Agent Workspace?
Hi all,I am looking to implement Visual Task Boards in our HRSD instance and I am wondering if there is a way to have the VTB show up in Agent Workspace, or do the users need to go to the back end to access the VTBs?
Resolved! converting the current date into logged in user's format in a Business rule
Hi all,I have a requirement to get the current date, add a given no of days to that date and set the date to a date field in logged in user's format in a Business Rule. How can I achieve it?Thanks in advance
Resolved! Hiding the Inbox option in the leftnav of Agent Workspace for HR Case Management
I'm hoping to hide the Inbox icon on the left-side of the Agent Workspace for HR Case Management portal. I have already attempted to de-activate "Inbox" in sys_aw_module. I have also attempted to disable the two Inbox options (Inbox default and Inbox...
