HiIn My requests case page in portal, previously we have been using our customized standard routing portal but recently we have been changed to standard ticket route as its OOTB functionality in order to show the additional details section for custo...
Hello Team, We have a custom field on HR Agent Workspace which is set to be visible for few HR Services and now we want to make it visible for few more HR services.We tried with finding UI Policies, Business Rules and Client Scripts but did not find ...
Hi, I would like to have a table list which is used by HR related application.At first, I thought that Docs article include table list while installed by HR related plugin but the Docs does not list not all tables.So, I am thinking that to filter the...
Hi all ,How to configure a String Field in a form to accept AlphaNumeric characters and Hyphen Symbol (-) only and exactly should be of 16 characters ?Please pour your Insights ,Thanks in Advance !!
In my SLA dashboard and I can easily get the actual elapsed time.I am looking for the business elapsed time to add to the SLA dashboard.Since the actual elapsed time is 24/7, I need to report on the actual time an employee worked on the case.Maybe I ...
Hello Community, Is there a way to add an existing case as a child case to another existing case?
My favorites widget has always message shown below, even when I do not have favorite items the message is there. 'Date added' field and 'card view/list view' icons are place outside the widget. Is there any way to move them inside the widget.@Rob Ses...
Hello SN community, Is there a way to include cases that an employee was named as an Involved Party on the 'Cases' tab within the HR Profile? Currently, we can see Opened for, Opened by, and Subject person, but we need to see cases where the employee...
Hi all, I am trying to Restrict Hr case , request item records only visible to the one group of member using Query BR.I have created one check box filed ,once its true then this record only show that HR_onboarding group.can any one please share any s...
Hi All,There is OOB "Transfer Case" button which Action type is "Declarative". We have deactivated the Declarative action &enable "Format Configurable Workspace" option. So that OOB COE option is not available in the transfer case dialog Window. Coul...
Hello connections,I have a requirement to push dates & other attributes back to SuccessFactors. Currently we are using Integrations Hub to pull data from SuccessFactors into ServiceNow but wanted to know if Integrations Hub can be used to push data b...
In front end portal description content is merged with all the sentencesis it possible to give some space between the sentences I have attached the screenshot below kindly check .
Hi All,I am learning module creation and saw there are lot of link types. Can someone explain each one with an example.Thanks in advance.
Is there a way we can link the open_nlu_predict_intent_feedback table with the interaction table in creating a report? We are trying to look at the feedback and also see when that led to a live chat transfer that also includes the interaction number.
Hi, I want to edit the data resources that are there on my landing page of Agent workspace for HR case management , it shows it is in read only mode. Can someone please help me. I am trying to edit the data resources on tha copy variant page of my la...
