How to pass sys_id in playbooks
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09-16-2025 07:12 AM
Hi Everyone,
I am working on a Playbook flow and have a question about passing the sys_id between activities.
In Activity 2 (screenshot attached), I’ve created a flow that generates an HR task when a case is created. Now, in Activity 3, I’m using the User Form activity to collect input from the user regarding that HR task—specifically allowing them to update or close it.
My question is:
How can I pass the sys_id of the HR task created in Activity 2 into Activity 3 so that the User Form can reference the correct task?
Any guidance or examples would be greatly appreciated!
Thanks in advance.
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09-16-2025 07:23 AM
screenshots missing
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-16-2025 09:12 AM
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09-17-2025 06:29 AM
the Create Record has output containing the sysId
Then you can make use of Look up records activity to get the record using the record created sys_id from previous step
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-17-2025 05:22 AM
Hi @Ankur Bawiskar
Bhavani has attached the screenshot, could you please guide how we can pass sys id from one activity to another?
