How to remove "Email" section from Compose panel in Workspace

[peter_repan]

With Vancouver release, the section "Compose" in HR Agent Workspace has extra tab "Email".

We don't need it. How we can hide it please?

https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/...

[Peter Bodelier · Accepted solution]

Hi @peter_repan,

Navigate to the table dictionary for the tables you want to hide it on.

Set Email client to false in the attributes.

[shagun137]

Hi Peter,

Thankyou for the solution. But I need a help as this solution somehow works on Requested Items and Problem but doesn't work on Incident. 

Is there any way you can help me with it?

Thanks In Advance!!

[Community Alums]

Hi @Peter Bodelier,

Would we be able to hide this section conditionally?

I have a use case where we don't want to use it after a case has been closed. Currently when a case is closed, all the editable fields go to read-only via UI policy, which does hide the comments and work notes, but the 'compose' is still available and often times prepopulated with a template. Even if I remove the template, it's still viewable and editable. Attached screenshot. 

[miro2]

Hi @Community Alums 
Were you able to conditionally hide the Compose email section somehow? I'm struggling with the same thing and haven't found a solution yet.