Not sure if I picked the right topic/forum on top. But, I have this question. Some employees return back to company. Their old account was deactivated years back. Then, they get a new AD account when they return back. So, they have a new user profile...
Hello, I'm new to this forum and many of the posts appear to be more technical in nature, but we are looking to do some benchmarking around the frequency and parameters (business rules?) other users have put in place for customer satisfaction surveys...
Hi, I need to write a script to fill ina glide list with 3 values, assigned_to, caller and opened_by. Please see screenshot below. Should it be a client script, UI policy or what? How do I access this glide_list (u_users_enabled_to_access_case)
We have the comments section available for users to comment on a Knowledge Article. We have found that users are not using this section properly. Comments are visible to all users, but we don't want to display all prior comments, as some comments...
Hi - We are looking at the hr case creation process and we see it automatically creates the hr profile entries for opened for and subject person fields.Is it mandatory to have those business rules? If so - is there any way we can hide the message say...
I'm curious to know what the HR Document Acknowledgement related list is for on an Lifecycle case. Whenever I sign documents on a case, I would think they would show up in this related list, but nothing ever populates. I can manually add acknowledgem...
We launched ServiceNow for HR case management back in December, and the system was configured to not allow out of office automatic responses to come back into the case. We are now seeing this as an issue, and are told there is no solution. Is there a...
HI AllMy workday consultant created a calculated field on the Workday worker profile table and I want to be able to pull it into ServiceNow. Does anyone know how to configure in ServiceNow the HR Schema Mapping entry needed and if anything else is ...
We are beginning to use ServiceNow more for tracking of some leave of absence related things - compensation, return to work, etc. Our leaves are outsourced through a different vendor, but wondering if anyone has any insight or best practices on how t...
Hi Team,I created a few record prodcuers in the the original HR application and have recently moved to jakarta and ran the Scopped app migration tool. I wanted to know if the record producers would move to the new table structure? and if they stay in...
My company is going to be storing sensitive data as part HR Case information on its production environment. We don't intend to copy any of this data to our non production environments so we will set up a data exclude on the HR Case, Task and Profile ...
Hi. I have activated the HR scoped plugins in my developer instance but the Human Resource Application is not Showing up In Navigation
We are brand new to our Service Center being live and for this upcoming Open Enrollment period (as we are still utilizing paper applications) plan to create a case based off all paperwork submissions as a way to track and follow up with everyone that...
Hi,We have a related links "Add Task" on or HR Case form that allows us to create a task from within a case. There is a UI Action that controls this and I would like to copy some field values (short_description and description) from the case to the...
We went live with HR Service Management a few months back and set up an HR Service called "Benefits Enrollment". We have since decided that we want to break it out into three HR Services (Open Enrollment, Mid-Year Enrollment, & New Hire Enrollment). ...
