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Topic detail & HR service Best Practices

Wondering how others determined what Topic Details and HR Service option to make available for use for their companies use of servicenow. When we began using servicenow it came pre-loaded with some HR related Topic details and HR service options but ...

nthipol by Tera Contributor
  • 2819 Views
  • 3 replies
  • 5 helpfuls

Resolved! How to check which users have the report create role

How to check which user has the create report permission.  When I check the report_user role, the "Users" tab is blank so I'm assuming no one in the instance can create a report. But upon doing some random checking with few HR agents, there are some ...

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Paul Bayani by Mega Expert
  • 2407 Views
  • 11 replies
  • 3 helpfuls

Resolved! How to add a new custom COE?

Is it possible to add a new COE to the HR application? I understand there has to be a table for the new COE, but how do I get the new COE in the COE drop-down when Case Creation form comes up?

georgescholl by Kilo Contributor
  • 1839 Views
  • 1 replies
  • 1 helpfuls

Lifecycle Event Notification is not send

Dear Community,   I have a question regarding the notification created by a Lifecycle event. I followed the steps described here: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/configure-hr-lifecycle-...

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MAX17 by Tera Contributor
  • 1506 Views
  • 6 replies
  • 1 helpfuls

Attachments allowed on inactive cases in Portal View

I have received a request to disable the attachment button on the portal after our HR cases go inactive. We have already disabled the ability to comment on inactive cases by modifying the ACL to only allow write functions on active cases. This causes...

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keithlyon by Kilo Contributor
  • 1525 Views
  • 4 replies
  • 0 helpfuls

Checklist in HR case

Hi all,I would like to raise an issue regarding the HR Case Management process:When the HR agent creates a new HR case he can create a new checklist in the case. The checklist can be saved and used later in other cases.The surprising thing is that ev...

danatrybiasz by Kilo Contributor
  • 1845 Views
  • 3 replies
  • 0 helpfuls

Resolved! Is there any available reporting on Checklist items?

We have checklists as fulfillment instructions in some of our HR Services, but we are wanting to find a way to somehow report on these checklists. For example, I would like to see for all open cases with XX as HR Service, what was the most recent che...

Resolved! New COE vs Topic Category and HR Service

Hello, My employer has asked me to create a new COE called 'HR Position, Compensation, and Offer Request'. They are looking for a new COE that they can use to handle these types of cases in a secure manner, making sure they are restricted from normal...

Mandatory Attachments on the Record Producer

Hi, I want to make Attachments mandatory on the record producer (on the servicenow platform, not the portal).  I have written a client script using DOM. However, thats going to cause updrade issues. Please see the attached screenshot. My question is ...

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Community Alums by Community Alums  
  • 3579 Views
  • 7 replies
  • 4 helpfuls

Opened for ,subject person, hr service not populating on the hr case form

Hello, I facing one issue. I created HR service and the associated with the case template. When I create case as an admin, I am able to see the all the details on the form including HR service, opened for, short description, subject person.      HOw...

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Community Alums by Community Alums  
  • 2923 Views
  • 9 replies
  • 7 helpfuls

Redirection from backend platform to Portal

I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Empl...

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Resolved! UI Action condition too long

I am facing an issue where the Start Work button is not showing up for HR Tasks once the case enters a new state that we created.   I need to add an OR condition here to take into account this new parent state, but there isn't enough room in the fiel...

matt v_ by Mega Expert
  • 4666 Views
  • 8 replies
  • 10 helpfuls

Resolved! How to capture catalog item variables in the description field

I have created some catalog items, some of them have quite lengthy variables and I would like to map all these variables to the description field on the case template of specific case table. So an example of a catalog item is Request Renaming of Orga...

Resolved! Awaiting Acceptance State

Hi All, I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete  If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progr...

Community Alums by Community Alums  
  • 3047 Views
  • 7 replies
  • 8 helpfuls