Some HR groups have asked if there is an option to respond to different emails within a HR Case. At the moment when the HR agents click on send email the email will default to look like a response to initial mail received in that HR Case. This means ...
This is in the Scoped HR application in London: How do I select a workflow for an HR Service when I select "Workflow" for the Fulfillment type? When I select "Workflow" for the Fulfillment Type field, the workflow field appears, but it is read only...
Hey SN - trying to grab a little help (probably something easy I am missing)... I am trying to, for the most part, copy what the VIP flag client script does - but with a different field and different color (to start). Here is what I have thus far: T...
Hello, In our HR Case, we have a Task with type 'Submit Catalog Item'. When viewing this task on the Fulfiller Side, there is a link directing to the Portal, saying "Go to Service Portal to continue to work on this task" Only once on the Service Port...
Hello, I created some buttons on the Create HR Case Form, they call a function that I created to try and set the two values in COE and HR Service and then call the CreateCase() function after the two fields get set as would normally occur if someone ...
I understand that I can create templates for every single HR service but as most of our services are Low priority, I would like to have cases automatically get Low priority, unless a template is created with a higher priority. I notice that currentl...
Hello SN Comm, I want to see if anyone knows a good way to protect attachments that are attached to an HR Case form? Can it be locked to only the Assigned To (and maybe also certain users with a special role, etc.)? Maybe even having to enter in a pa...
All of the HR Services have 'Show case to subject person' as false. In this scenario we'll call the users Joe Manager and Joe Employee. Joe Manager opened the case for Joe Employee. Joe Employee is the Opened for and the Subject person. Joe Employee ...
Hey SN Comm, I had recently built an out of office function within our instance. The objective is to have users put in their out of office dates, and when then do they are ignored from being assigned Cases and Tasks. Within the Assigned To dictionary...
I´ve been trying to add a hyperlink to a record producer which is a request form essentially on the service portal. I tried using a UI macro (with jelly) but then found out this will not display in the service portal. Is there any easier way to do t...
production instance is very slow for some users why it is happening any solution?
We are currently implementing ServieNow as a case management tool within our organisation. I'm keen to find out if there are any standard processes, reports, workflows etc built into ServiceNow that aid in the reporting of data form the system, speci...
Hi, I am trying to schedule a quarterly audit report to run every 3 months, on the 15th of the month (April, July, October, January). The report's filter is set to pull data for the "Last months". When I set up the schedule using "Periodically", I ...
On our service portal we have a number of hyperlinks to other HR tools at the top. Is there a way to see how many times each of these has been clicked? We don´t have the performance and analytics plugin activated.
Hello everyone, hopefully someone out there knows the answer to these questions.... Background: We had a need to create a custom COE in our HRSD application within our Kingston instance. This is a brand new instance so we have nothing to worry abo...
