Hi Community! Does anyone know how I change the config in HR SNOW for the HR Case field 'Subject Person; Current - Shows only ACTIVE users and in the popup shows 'First Name' 'Surname' 'Email Address' I'd like - Shows both ACTIVE and INACTIVE users a...
We are implementing service now (kicked off yesterday woohoo!) and are coming from another case mgt. system where we had 50 topics, 200 categories, 350 sub categories. Clearly too many. We know we need to slim it down, but are struggling to identif...
I have an issue where the UI policy is not making the field Read Only even though the field watcher says, Ready Only set to True. I don't see Client Scripts or any other BR/ACLs or anything else touching the same field and only able to see UI pol...
I am trying to set a default case state for an HR Service by using the HR Case template. In my personal developer's instance, I modified the General Inquiry HR case template and added the State field with value of "Work in Progress". I also added t...
I am hoping someone can point me in the right direction as to where to find what Lifecycle events are out of the box with Enterprise Onboarding and Transitions?
Is there a way to directly upload an image as an attachment in a order guide/record producer and have it reflect there immediately like the profile page?
I recently attended the HRSD Fundamentals class. As I am revising the labs that were given in the book, I am finding it difficult to do these using the PDI. Is there a way to get the demo data for Cloud Dimensions so i can do the labs on my PDI
Hi, I am trying to activate the benefits COE but it is greyed out. I also tried in my pdi as well is disabled there also. Checked below property as well but it is for table only :
Hi Everyone, While I am raise a new HR case from portal, I am getting an error message like "HR Service is in valid for subject person", I referred few of the questions here but I couldn't find the exact solution for this, Please suggest on the same....
Dear Experts, I have a scenario to implement an exit clearance checklist in ServiceNow HRSD. Employees and other teams like IT, Security, Employee Manager should complete the exit clearance checklist. The idea is to create an HR Case, create parallel...
Text On Banner Image For ESC PortalHow to change the banner text on ESC portal and the text should be dynamic.For ${user}.
Hi All, I am trying to create a COE Access control policy to restrict visibility of talent management cases to only few groups. the issue is even a user who is not part of the groups defined in coe acl rule is able to see those cases. 1. Will COE ac...
Hello, I need to trigger an activity when a checkbox field on the parent case is checked (on the Kingston version). I am trying to use a script for the trigger condition but couldn't get it to work so far! If someone could help me figure out where I ...
Dear Experts, I am looking for a way to add variables editor on the HR Task, I configured the formatters in System UI, but it is not working. My requirement is like below. The user submits a record producer to create a caseHR Task 1 is created and as...
We have a use case where non licensed users for HR would need to approve requests via email. Is that possible or do they need approver user licenses?
