Hello Community,
I need some assistance with configuring an advanced reference qualifier for an HR service field in ServiceNow. Here’s the scenario:
I have an HR service field that should only display a specific HR service ("Service") for users who belong to a specific group named "group 2" when creating an HR case.
So far, I have created a Before Query Business Rule to ensure that records are only shown to users in "group 2". However, I need to hide the "Service" option from all users who are not in "group 2".
Could someone guide me on how to achieve this?
Thank you in advance for your help!
