Access to ServiceNow system for Alumni ( HRSD )?
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01-14-2019 07:30 PM
Hello ,
In HRSD, on HR PROFILE table, when employee becomes alumni, system mark the sys_user record against the profile as locked out and inactive. Now questions are
1) Can the access the ServiceNow hrportal?
2) If yes, how it happens?
3) If not, how can they access the hrportal with their user account being inactive and locked out?
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01-15-2019 08:25 AM
Deepak,
When a user becomes active = true, locked out = false, logging into the instance is specifically blocked.
1) If you have the portal set to public, then yes the locked out user can access the portal
2) Unauthenticated users are allowed to view public pages, if the portal is public, then anyone with the URL can view it.
https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_PublicAndRolePages.html
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01-15-2019 08:01 PM
Thank you for information, I am curios and confused about the doc
I am trying to understand below points available on above link which says HR Services are available for alumni, so my basic question is, if alumni user account is locked out or inactive, what makes then to access HR services? Since it is available on DOC, I was assuming there is something OOB on HR Scoped APP which allows these alumni to access HRPORTAL. But as you said and I am also aware off, unless portal is public, inactive users wont able to access that. Am I missing something or failing to understand below pointer?
Scoped roles for both HR case workers and HR clients (employees, contractors, alumni, and others) grant these users access to HR services. Users without an HR scoped role are blocked from viewing HR cases or HR profile information.
Only the HR Administrator [sn_hr_core.admin] can assign scoped HR roles. These roles can be assigned to inactive users to create HR cases for new hires and alumni.
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05-21-2024 02:01 AM
Did we have answer to above question ?
