how to restrict the kb article visible to only specific assignment group in HRSD?

[Satyam123]

how to restrict the kb article visible to only specific assignment group in HRSD?

[AndersBGS]

Hi @Satyam123 ,

This is basically done by user criteria.

[abirakundu23]

Hi @Satyam123 .

in order to achieve this requirement, you have to create user criteria, add respective group in user criteria to restrict the knowledge Article visibility.
And add user criteria in "can Read" section of the knowledge article.
After creation you can verify through "Run User Criteria Diagnostics", it is working correctly or not.

Please mark helpful and correct answer if its worthy for you.

[Satyam123]

thanks but other assignment groups are also able to view and access article, hr agent workspace

[Wessel van Enk]

Hi @Satyam123,
As long as other groups and the members have the kb_admin or kb_writer role, they should be able to view and access the article in the workspace. The user criteria then applies to who can view the article on the employee center.