how to restrict the kb article visible to only specific assignment group in HRSD?
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‎05-02-2025 01:19 AM
how to restrict the kb article visible to only specific assignment group in HRSD?
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Case and Knowledge Management
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‎05-09-2025 02:05 AM
I have test user which only have sn_hr_core_basic role still he is able to view all the articles
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‎05-11-2025 11:30 PM - edited ‎05-11-2025 11:31 PM
That seems strange. Can that test user access the Knowledge menu items as well then?
Or only view the articles via case management?
Did you check your ACL's?
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‎05-11-2025 11:22 PM
Hi @Satyam123,
is there any can contribute user criteria added with basis of "sn_hr_core.basic" role in knowledge article or knowledge base level?
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‎05-12-2025 11:47 PM
sn_hr_core.basic role contains "sn_hr_core.kb_writer " role which gives access to contribute articles. Check the roles which contains.
you can see who can contribute "Users with 'sn_hr_core.kb_writer' role" user criteria.
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‎05-13-2025 12:21 AM
Ah yes @Rajender1 , that might indeed be worth checking.
@Satyam123 Can you check the sn_hr_core.basic role in your instance and see if it also contains the sn_hr_core.kb_writer role? That might explain why the basic role can see all KB articles.