How to retire child articles of versioned parent articles in Global Knowledge Base

Vikram Kee Dam2 · ‎08-16-2022

I have a requirement to retire all child articles (translated versions) when the parent workflow_state is set to retired by using the UI action for Retire. But I cannot seem to find a way to change the workflow state for the child articles.

The Knowledge Base follows Instant Retire Workflow-

I've tried creating a Business Rule to set the workflow state to Retired when a parent updates. Didn't change the workflow state.

I've tried using Flow Designer to create a simple flow that triggers when a record is updated to Retired, that does a look up to find records that has the trigger record as a parent and then attempts to update the field workflow_state to Retired.

Lastly I tried to add a Run Script stage to the Instant Retire workflow in the workflow editor, but I couldn't get that to work either.

Is this something to do with it being the workflow_state field that needs to be changed? What is the best practice to deal with such a requirement? I'm out of options right now.

They have around 6 000 articles in the Knowledge Base in question and this should apply to all of them, when the parent articles is retired.

Thank you,

Vikram Kee Damslora Willoch

Vikram Kee Dam2 · ‎08-16-2022

It's okay, I found the mistake. Because of different support in functionality on the version of the knowledge base, (2 and 3) I had to put it so the retire workflow is triggered in the script on the child articles.

var gr = new GlideRecord("kb_knowledge");
gr.addQuery("parent", current.sys_id);
gr.query();

while (gr.next()) {
new KBWorkflow().startWorkflow(gr, "retire_workflow"); //This is the added line
//gr.setValue("workflow_state", "retired");
//gr.update();
}

Taken straight from the Retire UI action

View solution in original post

Community Alums · ‎08-16-2022

Hi @Vikram Kee Damslora Willoch ,

Glad to see my answer helped You.
Kindly mark the applicable answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep