Hello Everyone, We use the ServiceNow HRSD module. One of the case management features is the ability of HR Agents to suspend HR cases using different pre-built reason codes. The practice we have been following is to suspend cases when Agent is await...
I have an HR Case record that will have a child HR Task generated via Flow. This HR Task will be a catalog item to be completed from the Service Portal. Is there a way to pass data/fields from the parent HR Case so they can be utilized on the child...
Hi, The sn_hr_core_manager role contains catalog_admin role but catalog admin role allows full access to all catalogs and catalog items. HR users who require the role sn_hr_core_manager should only have access to the HR catalogs. I don't see the reas...
Hi All, Can anyone please help me on the below query,I want to add new (country) field in to the HR agent workspace ,in your employee sectionCan anyone please suggest how to add field in HR agent workspaceThank you..
I installed the CHRO dashboard, but i cannot get the dashboard to show my PA indicators despite listing them in the chro configs, has anyone been able to implement this and have your own PA indicators display information?
hi Allwe have a case , where users are getting notifications on their mobile mentioning, An onboarding activity is overdue. but when they click it says no data available Can we see where and how these notifications are configured ( for MOBILE - esp ...
Hello,We're in the process of migrating from Classic HR Agent Workspace to Configurable Workspace, and most forms and layouts moved over smoothly using Engine App Studio. However, I need help creating custom buttons—specifically, a 'Cancel,' 'Close C...
I want to disable the "Email" from activity stream in HR Agent workspace , if can hide it partially that would be great , or permanent disability is also fine.I have already Disable "Compose Email" UI Action still this is coming.
Hello everyone,I got the following error that when I open a Service Catalog such as Record Producer on Portal ESC, the name of the tab displays %name as shown below. Does anyone know how to fix this problem? Please help me.Thank you so much.
Hi Everyone,We have an UI Action "Create HR Case" on Interaction form in our Agent Workspace for HR Case management.Currently, clicking on this UI Action redirects the user to HR Case Creation page with "Opened For" & "Subject Person" values auto pop...
The case form and SLA component are not display all the details; they only show as remaining, No chart or time
Hello Everyone,Good Day!I've a requirement to add the new activity and remove the oob activities in new hire activity set.configured the new activity like Doc1, doc2, doc3, but unable to inactive the oob activties.I want to inactive/remove the actict...
Hi All, We have recently encountered an issue in our project where the "Assigned to" field of the HR Case is being repeatedly assigned a value, even when the "Assignment Group" remains unchanged. The value being assigned is the result obtained from t...
Hi Developers,I have a requirement where, when an attachment is added to an HR case, a notification needs to be sent to the user who opened the case. The notification should include the actual attachment, not just a link.To implement this, I created ...
Hi All, Can anyone please help me on below query,I want to create a HR task using flow designerI have 4 tasks below, this tasks should create sequentially1, A2, B3, C4, DIf 'A' HR task state is closed in complete, then create B HR task, If B HR task ...