Per SN documentation it appears that when a case is transferred the existing notifications that were sent out to the employee (e.g., Case opened), should, when a case is trasnferred route to the new case number. However, it appears that the links co...
I have a requirement where when an intake form is submitted....whatever is filled in the fields on the form should go to the user who submitted the form as a notification. Also if the user has uploaded an attachment the attachment should also get att...
Provide step by step process workday integration
Open any catalog in Noodle portal which has dropdown field.Example if there is a dropdown field named as Country and when searched for any Country which is available in the dropdown the country shows in the result. I want to validate the result is di...
Hi everyone, In my lifecycle event there is a flow in a Activity set creating some tasks, but any task created via flow is not displayed in Playbook in the HR Agent Workspace, only the simple tasks via activity set.Does anybody know how can I display...
HRSD - Link added in response templates is not carrying over to the clipboard. For eg , the link is there in response template however when the template is copied to clipboard to populate the ticket with this response, the link is lost and HR agent h...
Hi ,I want to modify default the filter for "Cases for Subject Person" and "Cases for Opened for" on case creation page on HR Agent Workspace.Can you provide me with the link or code to do this.
Hi Team,I am facing Unique Key violation detected by database issue.can any one please help me to fix this issue.log:FAILED TRYING TO EXECUTE ON CONNECTION glide.3 (connpid=112795): INSERT INTO task (`made_sla`,`upon_reject`,`sys_updated_on`,`task_ef...
Hi Community, we are getting Number on Record Title on Configurable workspace we are trying to display Task summery instead of number. please let us know the possible solution. Thanks & Regards,Dileep Varma.
I have a requirement where when after the case is created and then the assigned to is assigned or is changed then there should be a message or a pop-up to change the service, category & sub-category if needed. How can this be done? Thanks in advance...
Hello,If I add one add attachment on the catalogue form in the portal. Multiple attachment is getting attached on the Sctask How to limit or restrict this ? Currently I have created an After BR on sc_task table. And in advance var attachment=new Glid...
I understand there is User Experience Analytics, Conversation Analytics Dashboard (Deflection Topic Block), Content Analytics Dashboard, HR Success Dashboard Indicators, Self-Service Analytics (Activity Patterns), Performance Analytics (Automated Ind...
1. In Lifecycle Events Configuration - I know we can configure Activity Sets and Activities - But how are they triggered, is there a flow or multiple flows (e.g. Onboarding) 2. Start Date change in Onboarding - There is a separate HR Process/Record P...
Hi experts,Our agents use Clone HR case UI action. After cloning case, work note gets updated with the parent case number.But there is no track of how many cases are cloned or what is the parent case number.They need a report for this scenario. I hav...
Hi, I'm looking for more details on "HR Criteria" and "User Criteria" and how they are used in ServiceNow. Also if a user is part of HR service then is the user supposed to sync or be part of the User Criteria as well? How are they used in different ...