Creating a report showing reopened cases
HiHow would one create a report showing all the reopened casesMany thanks
Forum Posts
Custom Image field in a PDF template
Hi all, I add a new field in the sys_user table; I named it 'my_signature' and it is 'image' type field. This is because I want to upload personal signatures of each user in this field. Now, I want to make it appear in a pdf template, but every attem...
OOTB sn_hr_core_case.work_notes READ ACL
Hi folks, I'm wondering if anyone else has encountered this use case. The OOTB sn_hr_core_case.work_notes READ ACL allows HR Agents of other COEs to see work notes of each other's respective COE. Has anyone updated a field level ACL to check the COE...
Skipping Activity Sets Based on Parent Case Information
Once the request is approved by a manager, we have 3 different sets of documents that must be accepted by the employee, but only 1 applies for each case depending on data on that specific case (based on answers in the Record Producer). We want to sk...
Fields added to Workspace UIB layout not visible in HR Agent Workspace
Hi, I'm trying to configure the form fields on the HR Agent Workspace. I've done this successfully in the past by going to the HR case in the platform, changing the view to the Workspace UIB view and adding the necessary form sections and fields. Pr...
Changing column labels in data table under a chart
I am trying to find a way to change the column labels in a data table under a chart in reports (not performance analytics). By default, the table name is used. Can this be edited?
Resolved! Disable "{hr_service_name} case was created" info message on Case Creation in HR Agent Workspace
When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.Can anybody help with source of this message.
Removing the Compose Email section from the HR Agent Workspace
Hi All, I want to remove the compose email section from the HR Agent workspace when the case is inactive i.e state is (Closed Complete, Closed Incomplete or Canceled). Please suggest.
VA Dashboard
In the VA Dashboard>UsageI want to know how to show data in the topic sent via the actionable notification in usage tab and also the data is stored in which table?
Add new option "Print" in Email Activity Stream of HR Case
I want to add new button "Print" to print email in this section. Need to know the place from where we are getting these 3 options- Reply , Reply All , Forward.
Disable options in Agent Workspace
Hi all,I would like to disable some options inside a variable of type SelectBox. Although, i achieved it in the classic view, implementing a client script, in HR Agent Workspace it doesn't work because of g_sc_form.getControl() function.Is there any ...
Collect Employee Input with bulk case
Hi, We have a requirement to gather information about transfer request after cases are created by Bulk Case creation.In our scenario, Manager request to transfer multiple managing employee to HR and HR admin create cases for those subject persons. HR...
Differences between ServiceNow HRSD Standard, Professional and Enterprise License
Hello - anybody has links/resources of the differences between servicenow hrsd licenses? The difference between Standard, Professional and Enterprise License? The best I could find is https://www.servicenow.com/products/hr-service-delivery.html#prici...
Oracle HCM Integration imports failing
Our Oracle HCM import into HR SD is failing after importing 25k worker records with a strange situation.The flow reports "com.glide.transform.transformer.exceptions.InvalidStructureException: JsonStreamParser[2244]: Colon required after identifier" s...
Resolved! Remove trailing characters in a String field on table records
Hi folks, Looking to remove ".0" off of String fields that have accumulated over the years. Here's what I'm trying to execute. Alternatively, I tried using .slice as well. I can't shake the feeling it's something basic and I should probably stop wo...
