Resolved! Human Resources Scoped App: Core
Hello, Is this plugin available for all customers to use without the HSRD subscription?
Forum Posts
Resolved! Future plans replacing Employee Experience Packs?
Hi!Does somebody know how useful Employee Experience Pack are still? When I read information about one of the Experience Pack, it says that packs are no more updated and there is a link to Community post but I am not able to open the article (Access ...
Resolved! Report on Suspend Activity (Case, Reason Code, Work note, etc.)
In an effort monitor and control case resolution times, HR needs to analyze Suspend utilization.However, we are having trouble understanding WHERE the Suspension reason records are stored and HOW we might pull that data together with other case info ...
Unable to add parent field in HR case form related list
Hi Everyone, Can someone please help me on the below issue, Unable to add the parent field in HR case form related listfrom gear icon i can see the parent but its not showing on related list Please help me to add parent field in HR case,Please help t...
Resolved! Lifecycle Events Task Populating Record Producer Variables
If a manager is completing a Lifecycle Events task (Child HRT for Parent LE Case) for their new hire, is there a way to get the New Hire (Subject Person) of the Parent LE Case populated in a sys_user reference variable on the record producer that tri...
Send reminder notifications every 72hs in HR Template
Hi I got a requirement one of my clients. Lifecycle events - Onboarding tasks: 'complete job handover - if applicable'Change task type to 'Mark when complete' and send reminder notifications every 72hs. How to send reminder notification every 72 hour...
ServiceNow SF integration
We have successfully integrated ServiceNow with SuccessFactors using SAML based configurationNow whenever a User request a service from ServiceNow, all the transactions are happening via service account user ( Admin user that is created in SF and con...
Document generation based on HR Case approval
Hello all I have created a HR Service, an associated record producer and a document template. I have attached the document template in the HR Service's template so that a PDF is generated every time anyone submits a request on the esc portal. The PDF...
INSERT PDF IMAGE TO KNOWLEDGE ARTICLE
Hello All, Please I am trying to Insert PDF Image into Knowledge Article but it is not recognizing image in PDF, Anyone had this challenge before
Foreign manager access to knowledge articles
Hello All, Please help to get the answer of below query: Can manager with direct reports in more than one country should be able to see the knowledge articles from the country of their direct report, We have had managers raise concerns that they are ...
HR Case Management or IT Service Management
Hello! I am looking for feedback to see what other organizations are doing to support backend HR Systems. We are currently on Quebec. We will be upgrading to San Diego in mid May. We are licensed for ITSM Pro and HR Service Delivery Pro. Background:...
What happens with HR Task when due date expires?
Hi,I would like to understand what the OOTB process is when the due date is reached on HR Task.Once we set the due date in HR task and due date is expired , we see in the portal that the task is overdue. State of HR Task remains "Work in progress". W...
Activity Set is completing even though Activity is still open in Playbook
Hi Everyone,I am facing a issue in Playbook in HR Agent Workspace. I have a activity set that contains 2 activities one is HR task and other is flow. But once the activities are triggered it is only showing one activity in the Playbook which is the H...
Resolved! On the Incident "@Mentions" are supported but on the ESC Portal I am not able to select the mentions
On the Incident "@Mentions" are supported but on the ESC Portal I am not able to select the mentions. Is their we can customize this to achive the need.
Hide Day3 activity set if there is no activities in it for user on esc portal
Hello, Hide the "Activity Sets" under the "Tasks/To Dos" tab in the ESC Portal based on the following conditions:If the user has no activities under the "Day3 Activity Set," it should not be visible to them.If the user has activities under the "Day3 ...