We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.
For example, the Activity Set might include onboarding tasks or compliance checks that need to be repeated periodically or on-demand. Once the Activity Set is marked as completed, is there a way to retrigger it again for the same user, possibly multiple times, based on the manager’s request?
Key questions:
- Is there a native way to reassign or reinstantiate a completed Activity Set?
- Can this be done manually or via Flow Designer?
- Would we need to duplicate the Activity Set or use scripting to simulate retriggering?
- How can we ensure the activities don’t conflict with previous completions?
Any suggestions, best practices, or examples would be greatly appreciated!
