How to skip "Awaiting acceptance"

[Mi4]

Hi,

I want to automatically skip.(=Skip Automatic User Acceptance)
I added "Skip Automatic User Acceptance" from case option in HR Service Configuration.


But it happens.

I set the 'Fulfillment type' to 'workflow', but does it not work when I set it to workflow?

How can I skip it?

Thank you in advance,

[Jaspal Singh · Accepted solution]

Hi,

There is a business rule responsible for the making all HR case go to 'Awaiting acceptance case'. Look for Business Rule: Add User Acceptance State

Try marking it inactive for a check in sub-prd instance & try understanding the difference.

[Ankur Bawiskar]

Hi,

please check below link

How to disable the "Awaiting acceptance" piece of the HR process to allow immediate HR Case closure

Regards
Ankur