Hi All, We have recently upgraded our Employee service center to ESC pro and have installed HR Taxonomy. Now we have a requirement to add "Chat" Menu item(Which will open the chat window and start VA conversation) & "Call" Menu item(redirects to an a...
Getting the below error while trying to create voice-interaction from openframe softphone. Please help.{"error": {"message": "INTERACTION_CREATION_FAILURE - Interaction creation failed for user phone number +XXXXXXXXX","detail": "Interaction creation...
Hi All,Can someone please guide how can we achieve the following use case - HR task (Type- E-signature) to be assigned so that assignee can provide digital signature (using OOTB E-sign capability only, no third-party integration for e-sign). OOTB for...
I would assume that non-HR users (users without an HR role) would not be able to view attachments to HR Cases and HR Profiles from the sys_attachment_list.do. Does the security on the sn_hr_core_case and sn_hr_core_profile tables apply to attachments...
Good day!I'm trying to implement IAR for HR. However, when it comes to testing the configurations, I am running into an unexpected error.Whenever I create a case, it gets assigned to the HR Bot. Perfect. However, there are no suggestions, resolutions...
Hello All,I am working with a record procedure related to HR, which was created using the catalog builder. I have noticed that when an HR case is created, the short description populates the "requested for" or "opened for" name instead of the subject...
Can anyone please help me to add topics under the Popular topics in the ESC portal? What's the procedure to do this?
Hi All,Can someone please guide how can we achieve the following use case - HR task (Type- E-signature) to be assigned so that assignee can provide digital signature (using OOTB E-sign capability only, no third-party integration for e-sign). OOTB fo...
Hi I'm trying to schedule a mobile push notification to be sent out every Monday to HR task record's assigned to who meet the conditions.Currently, my understanding on mobile push notification is that it can only be triggered by insert/update of a re...
Hi, me and my Team are managing Knowledge for our HRSD module. Some of our articles have moved to 'outdated' workflow and owners would like to retire them. We don't seem to be able to retire without having to republish the article first. I would h...
I have created the inbound action to create an HR Case for forwarded email base on the email subject it will first check if we have any active case available in the hr case table have same short description suppose my mail subject is "FW: employee on...
How should we configure the important item tiles in the existing CSM/FSM configurable workspace without creating new workspace page , existing page is used for one scope but we are trying to utilise the same page for two different applications and t...
Hi Community, How can we add custom report to HR agent workspace ?Also, how can we add custom dashboard to HR agent workspace excluding some of the reports from the dashboard ? Thanks in advance!
Function to recursively fetch subordinatesfunction getAllSubordinates(managerId, subordinates)var gr = new GLideRecord('sys_user');gr. addQuery ( 'manager', managerId);gr - query);while (gr.next()) (var userid = gr. sys_id.tostring();if (!subordinate...
Hiwe have customized AWA(Advanced work assignment) to automatically assign HR cases to agents directly in our instance and its working fineThe agents will get pop ups in panel, when they are available in HR agent workspaceso we have a question here -...
