Hi Community,I’m working on a requirement in ServiceNow HRSD involving a flow . This flow generates two DocuSign tasks — one for the Invite Letter and one for the Outcome Letter.Current Behavior:For the Invite Letter, the HR task is created within th...
Hello everyone,I’ve created a test case using ATF to submit one HR Service, and it’s working fine overall. However, I need to impersonate a test user to verify the case details in the backend.So far, I’ve added the following steps:Step 1: Impersonate...
Hi Team, Hr onboarding profile Users are getting redirected to a different service portal for 'Pre Hire' User Type, even if they are opening a different service portal. Could you please help with where\how I can find where this redirection is set up....
Hello Community, I need to display some values of the HR Case's fields to the Approver, in an Employee Center To-Do Approval Request.In the "Details" tab. How can I achieve this ?
Hi All, My requirement is I want to remove the dropdown of catalogs.means The Overview Page should get displayed without the catalogs dropdown.All the dropdown options should be visible by default whenever he/she redirects to page. Following is the s...
Hi Community, We received the following message after cancelling an inflight “Lifecycle Event” case before all “Activity Sets” were “Finished” "XYZ" Activity Set state changed to Error because a workflow was cancelled" Wondering if anyone can possib...
Hi All , I want to add data in the Quick Links on the HR Agent Workspace Page : I am in the UI Builder Section . Please find the attached image for clarification : Also I am not able to get content id for this .
Hi Team, We have got the below requirement from the client. Could you please help on achieving either one of the 2 solutions as asked: An email comes in on a closed case; instead of placing the email in the closed case – can there be functionality to...
Hi allI need to create a create a UI action that let users download an Excel Template and import Multiple Records into a Table (Bulk Upload) just like the ServiceNow OOB import feature. How can I achieve this? Any insights on this is appreciated.T...
Hi Community, I have a Business Rule which updates 2 HR Case Fields values: State -> Work in Progress, Assigned to -> HRlegal Test When these fields are updated, I need to refresh the Form in the HR Agent Workspace for HR Case Management to see ...
Is it possible to enable AI search in Recommended Actions for HR Agent Workspace?I know in the CSM Workspace it is possible but it does not seem to be possible for HR Agent Workspace because the UI builder page 'Recommended Actions Expanded Search' d...
Hi everyone,I’m working on a use case in ServiceNow HR where a task is delegated by a user to someone else (via granular delegation), and I need to adjust the email notification behavior.Objective:For a specific type of task (based on the delegation ...
HI Community, Im new to HRSD, I have a requirement while creating a new HR Case in HR services we have nearly 80 options but while creating a new hr task for that hr case there is only 12 option display in HR services.I need to display all 80 options...
I have created some test contents in this table "sn_cd_content_base", and moved these to production instance, I need to delete them now, however while trying to delete/inactivate these I could not find these changes anywhere recorded, can anyone help...
Hello Team, I created a HR template and using it in a HR task but the thing is all fields that I added are coming in the case but the two fields which are not coming are rich description and description.can any one suggest what is going wrong here?
