How to turn off Accpet/reject inbox card in AWA

[sri vijaya]

Hi 

i recently configured AWA which is auto assigning cases to agents which is working good, so by OOTB functionality observed that there is a inbox card where agent can accept/reject HR case like below screenshot

But my question is there a way can we turn off this accept/reject card and can directly assign the cases to agents through AWA and i heard that its also a provided OOTB functionality from tokyo release 

if anyone tried this functionality, please guide me the steps for this @Eric Merkle 

[Susan Britt]

Hi @sri vijaya,

Have you tried the Business Rule in this article?

[Mohammad Amin · Accepted solution]

Yes, You can utilize the OOTB feature on the Assignment Rule to auto-assign the Chats to the Agent

just mark the "Enable auto-assign work items" field to true and chat will be auto-assigned and both accept/reject buttons will be replaced with the Open button.