Hi Guys , I need to track and display the duration spent in specific state transitions within the HRSD module using the Metric Definition table.The requirement is to capture the time spent when a record moves between the following states. Ready ...
If a ticket is created via My Info Centre form, is there a way to monitor any additional comments or worknotes entered by the sender via a field in the HR case table? Looking for a way to create a widget or report based on Additional comments and Wor...
I have two questions in regard to Manager Hub configurationMy first question is about the Overview page, in the Manager Hub Team Brief's Widget Instance Options, there is a place for "Task ID" and "Approval ID". What configuration settings are these ...
Hi All, I am new to Journey Designer in ServiceNow HRSD and need help in creating one for Leaves of Absence. We have a catalog form from where depending on whether the leave type selected is parental or Military, it will trigger a journey specific to...
I have created a formatter for the HR Case and HR Task form using the OOB UI Macros as mentioned in the docs - https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable...
I would like to track individual usage (i.e. views) for specific UX Lists in Agent Workspace for HR Case Management. I have done some JavaScript in the EC Pro to fire custom UA Events on button click: var payload = {}; payload.name = 'E...
Hi,I was trying to create a new HR group and getting error as" Invalid Insert".Can anyone help on this? Thank you.
Hi Team, I am trying to translate Yes/No values to Spanish for a choice field in ServiceNow. Field details: * Table: question* Element: type* Field Type: String I created translation records in sys_translated/sys_choice, but the translated values are...
HiRight now, in our portal all the Knowledge articles are displaying , but we need to restrict that to only published articles should be displayed and retired/oudated articles should not displayedwhat is the configuration we need to do for this? Plea...
Hi Team , Under HR Agent workspace we have Employee documents but When i select data is not display it is showing no data found. Please help on it
Hi Team, We are investigating an HRSD routing issue and would appreciate guidance from anyone who has encountered a similar situation. Issue Summary:Around 2,500 users are missing the Department value on their user records.As a result, the HR Profile...
Hi Community, I'm automating HR group membership:User requests group access via catalog item.Group manager approves (configured with Service Activity and working fine).Flow adds user to group (not working).The flow fails when creating a record in sy...
Hi Team, Need to add few UI actions under HR Agent workspace level ex beside "Create IT Incident" please help on it.
@enable HRSD plugin PDI Zurich @instance ID: dev306361 and request com.sn_hr_core activation
"Questionnaire Information" and "Service Provider Information" are two sections. I want to hide them if there are no visible fields under them. Is it possible to hide them dynamically?
