URL is missing from Teams virtual agent when we select a one of the topic
URL is coming for the topic when we connect virtual agent in browser but the same way if we connect from teams virtual agent, URL is missing.
Forum Posts
how to display some fields in the portal page
HI all, I am trying to show few fields in the portal page. similar to like a section in the portal like the additional details and activity . How to achieve this please guide me to get this. thank you.
How to Restrict Specific Widgets Dashboard for Certain User Groups in HR Agent Workspace Dashboard?
Hi Community,I'm working on an dashboard and I need to hide specific widgets for users who belong to certain user groups.I created a Client Script that checks the user's group membership and attempts to hide the following widgets:Emoji-Driven Satisf...
List display error in Agent workspace for HR Case management
Hi everyone,Whenever I am trying to open a list in Agent workspace for HR Case management, it's showing me the error "Can't display this listTry contacting your system administrator".Attaching a screenshot for reference.Anyone knows how to solve this...
Resolved! Add more detail on My Task in Portal ESC
Hello everyone,I want to change the display content of Approval in My Task, but can't find a way to do it. Is there a configuration to make changes like the image below or can I just customize the widget?Please help me.Thank you so much.
Added a new related list table for an Employee Relations Case and need to prevent users from seeing
I have created a new table that is a related list for an Employee Relations HR case. I want to restrict it in the same way the oob tables are restricted (i.e. Allegations, Corrective Actions) so that an involved party cannot see the data in the new r...
Resolved! Is there anyway to anchor text in a knowledge base article without coding?
Is the only way to have anchored text by entering the code? I've seen a few community articles about this, but being coding challenged I haven't quite figured it out. I can obviously take a bit more time - but just thought I ask if maybe there's an ...
Visibility of HR Task based on the selection of the choice from Request type field on Case
I want to control the visibility of the HR task based on the selection of the choice from request type field on hr caseSo when Request type is selected as type 1 then only HR Task type 3 amd HR Task Type 4 should be visible and rest should be hidden....
ACL Issue
Hi Team,I have create group HR_CN added two user in the group. When loged in user from group user. They can't do any changes in HR case. HR case record Read mode only (Like Read access for all hr case). But user have hr_analyst role. How can we rest...
Resolved! Human Resources Core plugin not available for PDI
Hello, the Human Resources: Core plugin is not available for my PDI. Has anyone else experienced this, or can offer any support? Thanks!
ACL issue
ACL issue. I have create Read ACL on HR case table u_hr_case. i have created Group HR_CN and added 2 user in the group. when they open the HR case record All filed shoud be read mode like Read acces only. I have used below 3 codes // // // Allow user...
Getting error Scope does not have write access to table sn_doc_task_execution
When we are trying to do Initiate document tasks getting an error It happens when Signing Type is selected as DocuSign when Signing Type is ServiceNow Tasks gets created in the HR case.We tried creating Cross Scope privileges by following https://su...
Resolved! Onload Catalogue client script not working
Hi Team, I have problem with catalogue client script. Requirement is Loged in user department contains HR user can able to access the HR related catagory. I'm unable get catagory. Could please help me on this. script here: function onLoad() { var ...
Workday Spoke Attach Employee Documents
Hi all,I’m working on a Workday integration where we use the OOB Action “Get Employee Documents by Employee ID” (from the Workday spoke) to retrieve employee documents as Base64-encoded strings via SOAP API.The Action works fine — we receive the docu...
How to configure a UX Action to appear as a Form button instead of in the Form Context Menu
Hello everyone,I'm working on a ServiceNow Workspace, and I have a UX Action button currently set up in the Form context menu.I would like to move (or convert) this button so that it appears as a Form button (i.e., visible on the form itself, not jus...
