Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...
Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...
When we are trying to suspend an HR Case from Workspace, a pop-up appears ans state changes from work in progress to Suspended, and after filling in the details in pop-up, the status reverts to work in progress and reason from pop-up is updating to w...
Hi,I have a requirement wherein an intake form is submitted with 10 employee details. Once the form is submitted it creates a case and should go for 2 different managers for approval in parallel. Any of this manager can see the details and then appro...
I'm trying to create a report on the sys_outbound_http_log table,but this table is not available in the reporting source list. To overcome this , I have created a database view including this table. However ,when I try to generate the report, no dat...
Hi Team,I wanted to add additional approval once it is approved by ownership group.I have added additional stage in Cloned-OOB flow. and added Knowledge admin as approvers.although approvals are triggering, But Email notifications are not getting sen...
HiI'm having an issue with the file name generated from the PDF Document Template. The file name is supposed to follow a format that includes the template name and the logged-in user's name (the display name of the user signing the document). I expec...
When creating knowledge articles in ServiceNow, you can select the language if multiple languages are configured in the system. In Norway, some users prefer articles in Norwegian, while others prefer English. However, the Employee Center automaticall...
Our requirement is to integrate Dayforce to ServiceNow,If anyone implemented , please let me know the steps taken to implement this.
3. HR Service Delivery (HRSD)A. Requirements & Process Definition Map end-to-end employee lifecycle: recruitment, onboarding, transfers, offboarding Define HR case types, approval chains, and SLAs Identify compliance requirements (Joint Commis...
Hi all,In our ESC Pro Portal, when users click the “Submit Request” link from the homepage carousel, the system currently opens the request page with the default filter set to “All”.We’d like to change this behavior so that it defaults to “Requests” ...
Hi Team, I am looking for Integration of service now with exchange online spoke where available timings of a user can retrieved and calendar invites can be sent to individuals.Any suggested change in timings to reflect on Service now and also would l...
Hi everyone,I’m working on an HR Service Delivery (HRSD) setup and would like to display a field from my Intake Form on the HR Request page (My HR Requests list).Currently, I have created a new column on my HR Request widget where I would like to dis...
Hi All,Can anyone share that how can we test the Journey management application and Manager Hub application on demo instance? I have already installed the plugins still the Journeys application is not appearing in Employee Center Pro. Any specific re...
In the Employee Document table (sn_hr_ef_employee_document), the visibility of each document depends on the security policies applied to it. I want to understand how ServiceNow determines which security policy applies to a given document.Is there a s...
