Journey Management - In Journey Overview , how to set the default value
In the Journey overview page, how to set the default value to these filters Sort by, and Type?? I'm unable to find Instance options.
Forum Posts
Resolved! HRSD Performance Analytics
Hi all,I’m working on HRSD Performance Analytics and wanted to understand what the recommended approach is for HR KPIs.For Incident Management, we have out-of-the-box PA indicators available. However, for HRSD, I came across the plugin “Performance A...
Subject person defaulting to "Guest Guest"
We have 2 scenarios when Guest Guest is being used in HRC when there are issues with locating the Subject Person. I'd be keen to hear from others are to how you manage these 2 situations. 1. When a new hire case is created and the personal email has ...
Checklist Administration record unaccessible to users
I have created a checklist record in the Checklist Administration table, where the record belongs to the Universal Task application scope and the source table is set to the Universal Task table.However, users with the sn_hr_core.checklist_administrat...
Doubt regarding OOTB data stream (Look up Organizations)
Hey Guys, I Have a question regarding the data stream company IDs.there is one OOTB subflow "Get Company IDs" which calls it "Look up Organizations"but when I use a custom subflow and call it it returns more record , how is it possible?And also it g...
ServiceNow document is not getting generated after preview
Hello, I have selected document template and after preview i am getting below error and logs. Can someone please help with this Error:Logs:Request : <sysid> failed with ' Conversion failed. Cannot invoke "java.io.ByteArrayOutputStream.toByteArray()" ...
Question on Script include
I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...
Implementing deflection tracing for Legal Request
Hi Everyone, I need some guidance on implementing deflection tracing. We are using the ESC portal for request generation and knowledge base access.The requirement is to track deflection - specifically, how many users visit knowledge article but do no...
HR Condition "No. of records matching the condition" Query
We would like to be able to display this query value on the [sn_hr_core_condition] table for HR administrators. This would help provide a first glance view on the table level, or in a report, of the condition match without having to open it in detail...
Career Transition to ServiceNow (HR/RMG → CSA + CIS HRSD) – Job Opportunities?
Hi Community,I have around 13 years of experience in HR and Resource Management (RMG), handling workforce planning, demand fulfillment, and release management across multiple business units.Recently, I started exploring ServiceNow and have been doing...
On submit client script
Hi We have requirement that is on startwork ui action but they doesn't want to touch that oob ui action so they want me work on onsubmit client script that is Whenever the case changes from ready to in progress state by clicking on start work the Sla...
hrsd
I got a requirement like In contextual search(feature) record producer configuration to recommend knowledge base articles while filling out the hr service intake forms they need the trigger field as Request type but I am not getting search variable w...
Transform map delay
Hi Guys, I am working on workday integration inservice now, while I am getting the data in the staging table and via the out of the box flow i am mapping it .I have a transform map associated to the staging table too, which targets the main table.Rig...
Resolved! Problem with task validation- Secure HR Payroll COE
Hi! At the end of the course i met an issue which i cannot resolve. I cannot validate the task, and i am running out of time thus i need your help. I would really appreciate any reccomendations!
Resolved! Workday Integrations and Flow designer array object issue.
Hey Guys, I am struggling to get the data mapping in flow designer.So the thing is Look up Time Off Balance is an OOTB action in HRSD workday plugin ,and the time off balance is getting data from the workday for time_off_balance object which is fine,...