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Resolved! How to enable 'Appointment category' in Schedule appointment widget

Hi,I’m trying to enable the 'Appointment category' drop-down in the ‘Schedule appointment’ widget (widget name 'EE Appointment booking').Has anyone done this before or knows how to configure this so it becomes visible?you can see that this is availab...

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miro2 by Mega Sage
  • 861 Views
  • 7 replies
  • 2 helpfuls

HR Role Concept

Hello, I want to see a matrix of all the roles of HR and their functionalities in a tabular and matrix format. Can anyone help me with such a screenshot and also with the source of truth of it? Thanks in advance. Regards,Dipanjan Saha

dsaha by Tera Contributor
  • 239 Views
  • 1 replies
  • 1 helpfuls

Flow desinger remove attachment

Hi All,I have created a flow designer to remove the hr case attachment  in which used the action delete attachment inside for loop and passing the file name individually all the steps are completed but still the attachments are not removed, i am runn...

kali by Tera Contributor
  • 427 Views
  • 3 replies
  • 0 helpfuls

Visibility to HR case in Employee Center for additional users

I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...

Change default short description for document task

Hi  i have created the process where  HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...

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Kachu by Kilo Sage
  • 1591 Views
  • 5 replies
  • 1 helpfuls

Retire translated versions when english article is retired

I created a Business Rule that retires translated articles when the English version is retired. It works fine if there's a translation for the same version of the English article.But here's the problem:If I retire the latest English version (like v3)...

Set Onboarding ramp up trigger

Hi,I'm trying to test out the new 'Generate onboarding ramp-up plan agentic workflow' in HRSD. I'm currently trying to follow the product documentation: https://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/human-reso...