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Order guides for ServiceNow HRSD

Hello,I created an order guide for HRSD, but I'm stumbling on an issue after requesting. It doesn't redirect to the record which I just created. I understand this is due to the widget SC Order Guide OOB only being coded for RITMS (I think). I guess I...

Collect Employee Input - Employee Forms

Hello Everyone. I've been working in a LifeCycle event in which an HR Task is assigned to a manager, I associated the survey created in the employee form in the HR Task (Collect Employee input), but the survey is not being displayed in the To Do's. D...

HR Task includes HR Case number

On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...

Workday to ServiceNow HR Profile

Need to know what Major challenges faced and what you did to overcome them while doing workday to ServiceNow Integration setup?

CA5 by Tera Contributor
  • 543 Views
  • 1 replies
  • 0 helpfuls

Global HRSD Implement

For a global customer implementing ServiceNow HR Service Delivery (HRSD) across multiple regions (e.g., China, India, Europe, Americas, Canada), how should the high-level architecture be designed? Specifically, detail the setup for HR Case Management...

CA5 by Tera Contributor
  • 1237 Views
  • 3 replies
  • 1 helpfuls

Problem in Granular Delegation for sysapprover table

I have created granular delegation table for: sysapprover_approver  then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...

SanyuktaB by Tera Contributor
  • 625 Views
  • 4 replies
  • 0 helpfuls

Reference field values are not visible in Portal

I have an HR Service (Scope - Human Resources: Core) in the ESC Portal. I have created a custom table "Routing ID" in Global scope which extends CMDB CI Table.  I have a variable in the HR Service which is referenced to the custom table. I have recor...

How to Enable Knowledge Article Translation Functionality?

Hey All, I’d like to ask for your help regarding Knowledge Article translation.In one of the companies I’ve seen, each Knowledge Article had a button or plugin that allowed users to translate the article into a specific language selected from a dropd...

Process questions around Live Chat

Hello, We are going live with Live Chat for HRSD. There's no right or wrong answer to these but wanted to see what other customers are doing for this process. Thanks! Once an employee starts a chat, how long does an employee have to reply before the ...

tworzala by Tera Contributor
  • 440 Views
  • 1 replies
  • 0 helpfuls