When an HR Task has an attachment, the attachment is copied up to the parent case when the HR Task is closed. How do I stop this from happening? Can't find the BR or Flow that is doing this. Thanks.
There is a Business Rule on the HR Tasks table called "Notify HR Case owner when all task close" which copies attachments back to the parent when all tasks on the parent have closed. While it's possible to disable it, this will also break the Upload Attachment HR Task Type. Here is a solution for turning off the attachment copy from the HR Template: https://incident.do/2023/10/20/servicenow-hrsd-do-not-copy-attachments-from-hr-task-to-parent-case/
I do not think there exists something OOB. Can you check for BRs on HR Case as well as HR Task table. Additionally, there can be a Script Include called in BR so give it a check as well.
There is a Business Rule on the HR Tasks table called "Notify HR Case owner when all task close" which copies attachments back to the parent when all tasks on the parent have closed. While it's possible to disable it, this will also break the Upload Attachment HR Task Type. Here is a solution for turning off the attachment copy from the HR Template: https://incident.do/2023/10/20/servicenow-hrsd-do-not-copy-attachments-from-hr-task-to-parent-case/
