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Force g_modal field reference query in Agent Workspace UI Action

Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...

Zach3 by Tera Guru
  • 1795 Views
  • 5 replies
  • 0 helpfuls

UI Builder Group by 'Opend' define dates

Hi to all community members,Considering I filtered the data in the component to only show the last 7 days,Is there a way to show the days in the display of Sunday, Monday, etc. and not the dates with the hours? Thank you  

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Tal5 by Giga Guru
  • 162 Views
  • 1 replies
  • 0 helpfuls

Journey designer question

Hello! I am a trainee exploring Journey designer and would appreciate an advice please! I am trying to configure the Journey Designer in a demo instance and one issue I am having is that when a Manager persona requests a Journey in EC via a record pr...

Alt30 by Tera Contributor
  • 922 Views
  • 4 replies
  • 0 helpfuls

Remainder Notifications

HiI have a Target Day field[ which displays the final day the request should be completed]  on the Request/ ticket. Automated Notifications should be sent to the Processor when 50%, 75% and 100 % of  Target time has completed.For some Reason SLA's ca...

Madhan007 by Tera Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls

how to store manager name in flow designer

Hi All, I am receiving the the subject line "Notification: Manager Reporting to XXX(00657041)via integration. I want to store the XXX(00657041)(flow designer) in the variable because it contains manager name and manager employee id , these two value ...

chandan31 by Tera Contributor
  • 236 Views
  • 2 replies
  • 0 helpfuls

Employee Center Pro Catalog Item Error

Hello, I have worked on an HR onboarding process where I used a record producer to update the user profile. This process worked fine in the previous version of ServiceNow. I recently made an upgrade to the Vancouver version and ran into an error when...

mlamin by Giga Guru
  • 247 Views
  • 1 replies
  • 0 helpfuls

HR life Cycle Event activity

Hello Experts, We are trying to fix below issue any help would be greatly appreciated. Issue:   As per the audience condition Notification activity should only trigger to the user whose onboarding type is New Hire and it should not trigger to Active ...