Where are the Draft emails saved in HR Agent workspace? Since, the Draft Emails related list is not available for HR Agent workspace.
Hi All,I am trying to create a widget that shows only HR tables approvals , I have achieved this by creating a system property which consist of all the hr tables and later using it as encoded query in the scripting , but the problem is i am unable to...
Hello Team,We have a issue:a HR case is "suspended" now, then if we attached any docs then the state should be "work in progress" and also is HR task is closed/canceled then the HR case also should "work in progress"Could you please instruct me how t...
URGENT!!!Hi @everyone,We currently have a report named "Cases closed over the last 6 months" on the HR agent workspace landing page which is taking quite a lot of time to load resulting in bad user experience. Can anyone help with how to solve this i...
Hello everyone, When I am trying to access HR Agent Workspace, the "Hey <user_name>!" message is getting displayed only after all the other cards are loaded which is affecting the user experience. Can anyone please help me with how to resolve this is...
Need to create RITM, SCTASK form HR case, is it possible to create using HR lifecycle event.If possible anyone can share the details.
We have a group ITSupport having group role "sn_hr_core_case.reader" So that then can view hrtasks. But we need to provide access to only few hr tasks based on short description or some other fields in hrtask. For other tasks we need to retrict this ...
Hello Everyone, I have created a copy of HR Agent workspace landing page and trying to make my default copy as landing page. But not able to save the UI Builder setting even though I have tried it in multiple ways and with multiple users. Is there an...
Hi everyone! I have a simple Survey with 3 possible answers. Those answer have a border like shown below:I want to remove the blue border from the answers but I can't find the way to do it...When I inspected the page, if I remove a line of css in the...
Hi, I am facing an issue with Live Agent Connect in my personal Instance. Configured the Queues, Service Channel and Assignment Rule in Advanced work assignment. Given the Itil, awa_agent, workspace_user etc all the relevant role to the Assignment gr...
Managed this Solution for this lab. So sharing for reference. It took lot of my time to locate my record and reach this solution so sharing this quick appropriate filters to help others. Please click 'Helpful' if it serves the purpose. Till point 7 o...
Hi All,I am trying to complete this lab 02.01 of Restricted Caller Access but getting stuck in point 8 which says- Click the Read link in Operation column to open Source: Business Rule <your initials> change own profile.. I am not able to locate this...
HiIn service portal, when ever we are going to "My Requests" page , and if we open any HR case from that page,we can see a case opened like this with URL,But we don't want to show the table name in the standard URL, so when i removed the table name f...
Looking for a project that I can a group of developers can work on pro bono. A non-profit system would be great, but we are open to other projects. The purpose of the project will be to give SNOW experience to junior developers and will be led by a...
Hello All,In the HOME tab of the HR Agent Workspace when I scroll down I can see a few score type reports as seen in the attached screenshot. When we click on that score(here it is 0), these are the columns shown in the list by default. Now we know t...
