Text Search in HR Agent Workspace displays "No Title"
Hi @everyone, The Text search in HR agent workspace displays "No Title" instead of short description, anyone knows from where can I configure this?Thanks!
Forum Posts
user criteria is not working on portal.
Hi ,i have applied user criteria on quick links but its not working on portal.for e.g - on quick links i have applied user criteria in "available for" field. but on portal all the links are visible for the impersonated person. which should not be t...
How to automatically order my display list
Hi everyone! I was wondering if and how is it possible to automatically order a display list for every user?(Image is attached)As you can see, it is ordered but it was manual, sometimes when the case is created this is not by order. How can I automat...
Not able to set value for a field
I was having a field called sub type where the field type is choice. The choice value has to get from the from the record producer variable i.e., inquiry. The value of variable and choice are same and also both the variable and choice label are also ...
Upon clicking HR Task hyperlink from Outlook email, system do not navigate to that specific HR Task
Dear Community, We are facing issue where system already generate HR Task after request been submitted and it also notify users through Outlook email. Upon clicking the hyperlink, it is not navigating to that specific task under "My Task" menu. It ...
Populate record producer based on URL from which user got redirected to it.
Hi Team,I have a requirement where when user clicks on a link he should get redirected to record producer with all empty values.And there should be another link if user clicks on it he should get directed to same record producer but it should be fill...
Convert ACL to before query BR to avoid secuirty constraint message.
can anyone help me to convert the ACL code into before query BR.if (gs.getSession().isInteractive() && (new sn_hr_core.hr_CoreUtils().impersonateCheck())) answer = false;else if (new hr_Case(current, gs).canReadCase()) answer = true;else ans...
How do I adjust picklist selection for Assignment Group in HR Agent Workspace?
How do I change the Assignment Group picklist choices from HR Agent Workspace? When I configure 'Dictionary' for this field, I have the 'Reference qual condition' Type | contains | Assignment which is correct, but it is pulling Type | contains | huma...
Adding topic details and topic category on case creation configuration page
Hi Everyone,Is there a way to add Topic detail and topic category on the HR case creation configuration page, based on my selection of topic detail and category i want the HR services to show up (which are related to those topic detail and category)....
Resolved! HRSD utilizing only ITSM tables
What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.
Adding Related Article Widget in HR Agent Workspace
Can the Related Articles Widget that is on the Service Portal be added in the HR Agent Workspace when agents search for articles?
All Case Types not showing in New Catalog Item popup
Only HR Case, HR Total Rewards Case, and HR Workforce Administration Case are showing as options. Should also see Lifecycle, Payroll, and HRIT according to my PDI. Not sure why all the COEs are not showing up.
User can't see Completed Task in HRSD ESC Portal after Upgrade from Tokyo to Vancouver
Experts, After the upgrade from Tokyo to Vancouver. Users are unable to see Completed Tasks in ESC portal. I have compared Tokyo & Vancouver version for the same user(roles) in two instances but it still has an issue. User just see a hyphen '-' FYI -...
Resolved! Auto-resolving ticket when Lifecycle event is complete.
Is it possible to automatically resolve a ticket after all activity sets are completed in the Lifecycle Event?
Resolved! In flow designer hyperlink underline is not working
Hi All, In the flow designer , hyperlink underline is not working , it is showing error .code:var displayText = <p><b><a href="default.asp" target="_blank">link</a></b></p>; Can you help me regarding this issue. Thanks,chandan
