We are planning to monitor and delete the users' HR profile records on a regular basis when they haven't logged in for the past twelve months. This is so we are compliant with the number of licenses purchased. Are there any caveats to deleting HR ...
I want to Map Record Producer variables with the HR case form fields for a particular HR service.
Marked Fields are the Mandatory Fields when I select the above field as No. When I select the choice from dropdown and save the form from portal the value is not populating in the backend form. However, we see the description of the case already has ...
Hi ,Please explain the $scope.on and $scope.destory in servicenow portalThanks in advance.
I have a Lifecycle Event setup for our onboarding process. Within an Activity set I have 10 tasks that get assigned to an Onboarding Agent, none of them have a due date as the process is open as far as timing based on each new hire situation. Right...
OnLoad Client script with just alert("TEST") on HRSD document task is not running when accessed from service portal whereas it works fine when I access the same document task in the desktop. I have defined UI type as "All" and tried turning Isolated ...
Hi All, I have a requirement to hide the contextual sidebar tabs from HR Agent Workspace which is (Response Template, Fulfillment Instruction, Checklist, Email Template) I tried all the steps to hide them but not sure why they are still visible on th...
Hi. I need to add a confirmation message on click of the submit button on a PDF document to-do task (which is configured through Widget). How can I achieve it using client scripts without touching the widget? Please advise. Thanks!
Hii need to trigger a notification through business rule when assignment group is one of US ER, US AR, US PR and once triggered when we changed assignment group between these three it should not trigger notificationand once changed from US Tier to ei...
I have a requirement that employees should enter the training attended as an entry that gets approved by their line managers and then gets accumulated into table which can be used for reporting etc. How should I proceed with the RequestDo I have to c...
Has anyone found a solution for reporting on click rates specifically for links on the portal that go to external pages? This includes links within a knowledge article and links in different widgets across the portal. We have been told this is not pr...
Hi everyone, What is the fastest way to add a custom dashboard to a list of 50 users without impersonating each one of them and setting it manually? Thank you!
Hello Community,I am experiencing an issue where my users are unable to edit fields in the list view for several HR-related tables in ServiceNow, like sn_hr_core_case_operations, and sn_hr_le_case. They can edit these fields when the record is opened...
Hi community,When selecting a knowledge article within the Service Portal, two buttons appear: 'Subscribe' and 'Actions'. In my situation, the 'Actions' button shows two options: 'Flag Article' and 'Edit Article'. Ideally, I would like to remove the ...
Can anyone suggest some ideas on it..