Hi we are using the proactive prompts for virtual agent icon which ServiceNow has been released as new feature for utah version, configured all the OOTB functionality, but for HTML message which it shows as message for user we need a enhancement.As a...
I have some questions regarding query business rules in ServiceNow, and I'm hoping to gain some clarity on how they operate.I currently have two query business rules configured, one is out-of-the-box (OOTB), and the other is a custom rule. Both of th...
Hi All, We have a requirement to show the record producer variables to the HR task level over the ESC portal as currently these variables aren't visible to the person who is been assigned to this task from the portal. Scenario: When an employee from ...
how to restrict a case in hrsd
Hello Experts, When creating an HR Template for the Lifecycle Event Activity, you have the option to assign a checklist to it and add checklist items to that template. However, problems arise when you need to move the developed Lifecycle Event to ano...
Hi team wanted to know if an organisation wanted to look at going down the path of replacing Successfactors and Servicenow HRSD combo. Would Workday be able to easily replicate what servicenow hrsd module does for example almost 100 forms , different...
We have a requirement to let the User fill a fillable PDF on the Service Portal and insert the data they've entered back into a ServiceNow Table. Is this possible? How do we extract the user inputted data into SN? Thanks
Hi All, It is possible to create a PDF file using ui action in the incident form. Once the user save or submit the form all the fields should come the PDF file .Can anyone provide me the script
I Want to set the character limit to 250 chars on multi-text variables but when I'm using max_length=250 in variable attribute it is not working
Hello everyone,Catalog Templates have been created ,using catalog builder, so users can create record producers by themselves, then the development team can approve that form and apply additional requirements/scripting logics, so the form can lead to...
Hi Team, need an business rule if table is "x_cacei_s2p_travel_expense" and country is "Germany" then assignment group is "STP - T&E Germany "
Hi All,In the legacy workspace there was a bell icon , we migrated to hr case management for configurable workspace. We would like to know from where we can enable the bell icon in the configurable workspace. Please help us on this.Thanks in advance...
Hello everyone!I am currently seeking for best practices around the visibility of HR Cases on the backend.There is already an OOTB business rule "Restrict query" that comes together with "Human Resources: scoped app core" plugin and from my understan...
Hello Team,I wanted to add new encrypted field in composer email form. is this possible? Please let me know if any one come across with similar requirement.Please find the screen shot of compose email form where i need to add new field.
Hi all,I need to create a report i.e., when a user submit the record producer i.e., inquiry. This will create a case in hr table. I need to create a report where the it has to consist the the data of inquiry and also what all the data the user submit...
