Hello Experts,I see new icon with calendar name is added in HR Agent workspace menu to my dev instance and i checked in workspace module list but nothing was found with the name calendar. kindly help me to understand, from where it is coming? its not...
Hello,Good Day,Below i am trying to enable now Assist topics for virtual Agent.but i am not able to find in my instance.Current version:- Watchington DC patch 4.Above Screenshot is the product documentation.In the documentation i found now Assist top...
Hi, I am not able to see the journey application in now learning ServiceNow instance. Let me know what is the problem. Kindly help in this as i am not able to complete task in now learning.
Hi. I have a flow with an action to create an HR task and send that HR task to someone to be visible in the portal. The objective is for the user to access the portal and send some variables with information. Some of these variables must already be p...
HiI need to create a new module in agent workspace, that module it should display the user's region-specific KB articles should be shown, like for example if India employee opens the module all India kb articles it should be visibleThe condition i am...
Hello, We have a requirement to close bulk cases. These cases need to be updated to Closed Complete status without the user getting a notification about the case closing. Is this possible without scripting?
I have knowledge article versioning (glide.knowman.versioning.enabled) enabled in my instance. The knowledge articles once checked out needs to go through the same approval workflow again at the time of republishing. How can I skip this approval step...
Hi I have to edit the reports associated with the dashboards which are there on home page of HR Agent Configurable workspace. Can someone help here:
I want to make KB articles as visible in Related Knowledge Articles widget under the case creation page in esc portal. I had selected the correct source and target fields only but it's not getting changed and it's not reflecting as per expected.How i...
hello experts, Is there an ability to set a suitable color for each value in SLA,which will be displayed in the graph(data visualization) after setting group by = SLA? Thanks in advancedTal
Hi i have to disable some list categories in agent workspace as highlighted in yellow belowi have navigated to all workspaces->hr->and inactivating those but those are not removing from list categoriesplease help to resolve the issue @Dr Atul G- LNG ...
Hi All, I have requirement to put a note in the section below on what are the file formats can be attached, file size limit , etc. Is it possible? or do you have any other suggestion where can I put the note. Note : This record is open in digital pr...
I have a custom 'Cancel Case' UI Action that needs to cancel a case. I am able to get it to send the confirmation message to cancel but there is a mandatory field that is needed to be entered before it will cancel. How can I set the value of the 'res...
Hello, I am attempting to adjust the fields that are displayed to an agent when viewing an HR Case record and the "i" reference button is clicked for either the Opened For or Subject Person fields, which are both reference fields to the HR Profile ta...
Hi all, I am running into an intermittent issue while using the OOB Workday HR spoke for pulling worker data from Workday into ServiceNow. Occasionally one of the subflows that is triggering the action containing the request to Workday is throwing ...