How to view value in National tax ID (encrypted) field

Ramesh2
Tera Guru

‎02-13-2025 05:50 AM

We have the field "National tax ID (encrypted)" in HR profile table. How can we make the HR Agent view the data in this field as it is a business requirement?

 

 

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Rob Sestito
Mega Sage

‎02-13-2025 12:09 PM

Hey @Ramesh2 - 

 

You could probably start by going to the Dictionary of the field itself, see the Access Controls wrapped into the field, and may need to give the HR Agent(s) that role.

RobSestito_0-1739477290071.png

 

It may come from 'sn_hr_core_profile.national_tax_id_encrypted' (ACL) and 'sn_hr_core.secure_info_reader' (role). 

RobSestito_1-1739477333605.png

 

I would start there - hope this helps!

-Rob

 

 

 

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Rob Sestito
Mega Sage
In response to Rob Sestito

‎02-21-2025 11:12 AM

@Ramesh2 Any update on your post here?

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Franchesca Liz1
ServiceNow Employee
ServiceNow Employee

a month ago

@Ramesh2 

1. Go to the dictionary entry of the national tax ID field

2. Switch to Advanced View

3. "show_secret=true" has been set in Attributes. 

 

Also make sure the user you are using to view the field has the right role which is the sn_hr_core.secure_info_reader

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1590163

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