HR Agent Workspace: Change From and Reply To within "Reply", "Reply All" and "Forward" functionality

[AdamUMC]

Hi there,

I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?

The addresses that are used now, are our "default/general" emailaddress, but for the HR Agent Workspace, we want to use another address.

Please see included screenshots for clarification. Thanks!


"Reply", "Reply All" and "Forward" functionality within HR Agent Workspace:

The "Reply To" address. "From" is probably hidden:

Thanks!

[Ankur Bawiskar]

@AdamUMC 

did you try checking the email client template for that table?

there is an option for Reply Email

Navigate to Email client>Email client template

See the Reply to field, if not on form then change from List

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[AdamUMC]

Hello Ankur,

Thank you for your fast reply.

Yes, I have a Email Client Template for the HR Agent Workspace table ("sn_hr_core_case"), but unfortunately, this template only works while using the "Email Composer" functionality:

From:

Reply to:

Compose Email functionality:

[Ankur Bawiskar]

@AdamUMC 

did you try changing it there?

As per this KB the reply, reply-all, forward uses the default email client template
When using the reply to via workspace activity stream the Email client templates fields are not resp... 

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[AdamUMC]

Thanks!
I'm figuring out if I can make this working. The first attempts were unsucessful.