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HR Agent Workspace: Change From and Reply To within "Reply", "Reply All" and "Forward" functionality

AdamUMC
Tera Guru

a week ago - last edited a week ago

Hi there,

I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?

The addresses that are used now, are our "default/general" emailaddress, but for the HR Agent Workspace, we want to use another address.

Please see included screenshots for clarification. Thanks!


"Reply", "Reply All" and "Forward" functionality within HR Agent Workspace:

AdamUMC_0-1776771806856.png


The "Reply To" address. "From" is probably hidden:

AdamUMC_1-1776771927976.png

Thanks!

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AdamUMC
Tera Guru

a week ago

I have managed to create Email Client Template for by example "Reply - Received" within table "sn_hr_core_case", but unfortunately it does not trigger automatically while using "Reply" withing HR Agent Workspace. But it's available for manual selection. How can I automate this?

There is no UI Action for "Reply", "Reply All" or "Forward", available.

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