HR Agent Workspace - Chat response template action failed message

David Neustadt1
Tera Contributor

Hello,

Has anyone using a Chat response template with HR Agent Workspace seen this error? 

The error is "Action failed" (see below) when trying to use the Quick Action option / r.

The response template being used is set up with a channel and conditions. 

The agent user has the appropriate snippet role as well. 

Thanks

DavidNeustadt1_0-1701959538626.png

 

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