KB Article shows blank screen

[Mukesh Arora2]

Hi All,

When I am trying to view HR KB article , it shows blank screen for some users but for others it is working fine. I checked the user criteria for Knowledge base and it is fine and I ran KB article and Knowledge base diagnostics , it shows the user has access to read and contribute. When I debugged using $scope.data, it shows me error as TypeError: Cannot read properties of undefined (reading 'ADD_COMMENT').

Could someone tell what could be the issue here?

Thank You

Mukesh Arora

[Max Dore]

If you are not indicated a script include or place where that error message is coming from I would try to run the Script Tracer

[Mukesh Arora2]

Hi Max,

Thank you but issue is while viewing the KB article via Service Portal or workspaces for some of the HR users. If I impersonate them and then test run script tracer it won't work.

Regards

Mukesh Arora