HR Agent workspace

Rkanodia
Tera Contributor

‎06-07-2024 12:08 AM - edited ‎06-07-2024 12:46 AM

When Attaching link to the article it leads to the article in the4 full screen/backend mode, while we would expect it to show in the HR portal. Therefore agents do not use it so often. Can we reconfigure it to show hr portal version?

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Community Alums
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‎06-07-2024 12:48 AM

Hi @Rkanodia ,

Please check in this table sys_cs_live_agent_setup.LIST. U need to enable the checkbox Show Agent Names & Avatars

 

SandeepDutta_0-1717746477363.png

 

Also, Please refer to the doc :https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...