I'll preface this with the fact that we do not have access to Performance Analytics. We have a requirement for the analytics team to be able to report on all cases without giving them access to fields that would identify who the case is for/about or ...
Hi, I need to provide User read access to HR Task, Metric Result and General Case table. Can anyone please tell which role will be sufficient to provide access to above table. Regards, Nivedita
Bulk closure of hr cases which are created before December 1st 2023 through fix script.Need Help?
How to add Knowledge article to HR service? in HRSD As per the Fundamental course it says KB articles can be added to HR case, HR catalog item and HR service. Can anyone help me to add KB article to HR service? Best Regards,Pooja
Hi, I was able to display the knowledge article in the portal, but the loop only returns one (1) record. Am I missing something here? Any help would be greatly appreciated (I'm stuck here for 3 days now): Server Script: (function () { var t = data...
Evening all We are trying to provide the ability to toggle between reports on the HR agent workspace to allow agents to toggle between the Assigned to me and assigned to my groups widgets to save space on the front page. Has anyone managed to provide...
What contributes to a HR Service Delivery Professional - HR User v2 license being consumed
Is there a way to build a personalized dashboard for our knowledge authors so they know the status of their knowledge articles? More specifically, when they can check their articles are up for retirement. We have email notifications already, but a dy...
Hi All,We have activated plugin " Agent Workspace for HR Case Management (sn_hr_agent_ws)". Once we click on "Transfer Option" below POP UP visible in New configurable workspace.New Configurable Workspace: From where we need to hide this COE field fr...
Hi, I am using to "Form Content Popup Topic Block" to call a record producer. Im getting the below error. Here is the flow of my topic. Thanks,Padma
Hi All, There is one requirement "Action" button will be visible for 15 assignment groups. we can add condition in condition field of Ui action, but there is string length limitation. is there any other approach to achieve this requirement?Condition:...
Hello, I have a question about a privilege and governance around Fulfillment Instruction and Response Template.In my understanding, HR admin can add and update Fulfillment Instruction and HR manager can add and update Response Template.Does it mean t...
Hi, I have a requirement that, a non interactive user id should only be able to create case (POST operation) in ServiceNow with API and it should not be able to access (read/update/delete) any records from the case or any other tables in ServiceNow. ...
Hello, I'm currently working on the HR simulator and I'm having an issue with this task. I've been tasked with adding the case reader role to the security rule for the work notes operation... Bui I haven't been able to find the work notes operation t...
I have a requirement that a logged-in user has a "filter_global" role so that Filter queries should be shared with the Group. But the Visible to Group option is not showing. How can I give access to the filter_global role to share the filter query wi...
