Unexpected Action Occurred Error on ESC portal
I am getting Unexpected Action Occurred Error message on esc portal when click over "To-Dos" does anyone know this issue. Thanks in advance..!!
Forum Posts
Resolved! Rich Description field on HR Task Template
I am trying to populate fields on an HR Task from the Parent HR Case. I want the Short Description and Description from the Parent HR Case to display in those fields on the HR Task. I am using Service Activity to create tasks when a certain case is s...
ServiceNow内のリンクから外部サービスにパスワード無しでログインする方法
ServiceNowを使って社内ポータルを作っています。社内ポータルにログインしたあと、ポータル内の経理サービスへのリンクを踏むとパスワードを打ち込むこと無く、経理サービスにログインできるようにしたいのですが、良い方法はありますか？
Resolved! My categories don't appear in Now Mobile
Hi guys, I have a problem that my global categories don't appear in now mobile. Well... they appear if you press view all, but NOT every global category.I will attach prints, and you will see that under 'Question', it should appear the global categor...
Resolved! Watch list external email not working in workspace
Hi, we have a requirement to have the watch list field accept external emails for HR Cases. After modifying the dictionary override for HR Case in the Watch list dictionary, we were able to make it work in the native platform UI. After checking in th...
Multiple LifeCycle Event
Hey Team, I have a defect where Lifecycle Event is duplicating itself when HR case state is closed.
Update button inside the case preview in List component - uib workspace
Hi experts,I need to activate the update button inside the case preview in List component linked to hr cases.now when i clicking on update button in the image attached is not working.i know that i need to add an event to link the updated fields to sa...
Resolved! Event based notification no passing comment
Hello Everyone, I am trying to trigger notification based on event. My use case is whenever i give multiple comments back to back in HR case all those comments should trigger notification. Steps taken.1. Created event.2. Calling through BR3. Updated ...
Resolved! ユーザーの初期パスワードを一括で生成する方法
500名ほどいるユーザーの初期パスワードを自動生成する方法はありますか？一人一人、「パスワードを設定」で生成するしか無いのでしょうか？ご教示いただけると幸いです。
ナレッジのカテゴリを効率良く修正する方法を教えてください （How can I efficiently modify the Knowledge categories?）
ナレッジをインポートセットによってインポートしたのですが名前が重複するカテゴリがあったため、本来意図していない同名のカテゴリに配置されてしまいました。このカテゴリを効率的に修正する方法や、今後このようなことが起こらないようにする対策等があれば教えていただきたいです。 また、カテゴリの修正を行うために名前が重複しているカテゴリの名前を運動会A、運動会Bといったようにナレッジカテゴリの名前を被らないものに変えて、エクセルにエクスポートし、エクセルのナレッジカテゴリ編集し、エクスポートしたのですがカテ...
Resolved! Record Producer Client Script
Hello, I am working on a Record Producer that will be assigned as a task to the manager to verify user Information.I want the Record Producer to populate the Subject person information instead of the manager information. I am trying to implement a sc...
How to add Holiday Calendar on Employee Service Portal
in Docs (Employee Service Center) it is mentioned that we will get the Holiday Calendar on Employee Service Portal, But when I checked the widget list, Holiday calendar widget is not present, Any Idea how to add this widget or do I need to develop my...
How to create a new Life Cycle Event?
We already have HR Service and Life Cycle Event for Request Termination. But we want to create a 'Rescind' and 'Correction' Life Cycle Event so it creates tasks and notifies other teams that the Termination is no longer happening or is happening at a...
My SLA % is not displaying on HR Case list
Hi everyone, I have a flow that is triggering the SLA and the assignment groups. For context, you have a record producer with a select box variable, and depending on the choice it triggers different SLA's and/or assignment groups. The problem is tha...
Advanced work assignment with Tier model
Hi, Please help me to fulfill my requirement.Our HR teams are organized with Tier model, Tier 1, Tier2, Tier3.Tier2 consists 13 teams such as Payroll, Benefits and so on.Tier3 consists 50 more teams with specialists. When employee create an inquiry c...
