Flow designer
Hi All,I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?
Forum Posts
Work Notes/additional Comments are not coming with original creator name in transferred HR case.
Hi Team, After transferring the HR case, work notes & additional comments are not showing the original creator's name. instead, the name of the person who transferred the case appearing. I want the original creator's name in work notes under transfer...
Static translations
Hi All,Is there a possibility to create static translations in notifications without the use of dynamic translations . Thanks in advance
Resolved! Hr Service field is not populating
Hr Service field is not populating when created from Record Producer. This is what I have in the script current.hr_service = gs.getProperty("sn_hr_er_case._Leave_SysID"); Can someone direct me as to what I'm doing wrong?
HRSD Requirement template
Hi I am looking for HRSD Requirement template(sample Excel file) that can be shared with customer to capture initial requirement, Could you please share that. @Maik Skoddow @Mark Roethof @Gaurav Shirsat @ghaing @tltoulson @Ankur Bawiskar @Chuck Toma...
Automated Test Framework Script
Hello everyone, I have a requirement in ATF where we are generating a HR case and under that we have several HR tasks like laptop selection and mobile selectionSince we are unable to navigate through these HR tasks within the Service portal, we need ...
I have an activity set with advanced trigger type and does not contain any conditions in the script
I have an activity set with advanced trigger type and does not contain any conditions in the script. This activity set is triggered only on certain conditions but there are no conditions mentioned on the activity set. Could any explain how does the s...
Introduction Resources for EOT
Hello I have a chance to introduce how we are managing our onboarding process using ServiceNow and am preparing for the presentation. Could you please tell me any useful resources to show the overview of the Enterprise Onboarding and Transitions appl...
Resolved! Dashboards in Agent Workspace for HR Case Management
Hello, Is there any way to migrate dashboards/reports from the classic back-end platform view into Agent Workspace for HR Case Management? I would like to replicate some of the reports that users/admins have created. My issue is that users who click ...
Evaluate Union Membership in HR Criteria
According to the ServiceNow documentation you can use the Employee Union membership table to set HR Criteria. However, when I try and set the condition it will not let me due to Missing User Column. This table only references the HR profile. How do I...
why parent field was empty when i create a HR task ?
Hi All,Basically when i want to create a HR task , on the form The parent field was showing empty , for that reason The HR task was not added to parent case Please help me to resolve thisThanksDeepika
Document Task state not editable
Hello, I am working on an onboarding process where I use the Document template application scope to have multiple people fill out the form. All of those are working fine, but when the document task is created and assigned to the users, and the parent...
Resolved! Imported HR Cases move to Awaiting Acceptance state, Manually created cases do not
Hello Community, All of our HR Services have the case option selected to skip user acceptance state. So created cases move from Work in Progress to Closed Complete. I performed an import via transform map to load ~100 HR Cases from an external syste...
CTI integration with Five9
Does anybody have worked on CTI integration with Five9 ?Can you please provide the detailed information about it.
HR document template on HR case
Hi experts,1.We have requirement to attach document template on HR case.2. After attaching to case it should be sent on email notification to subject person.How can I achieve this?
