Hello all,I need to remove the role report_user from the sn_hr_core.basic role because the customer doesn't want HR users to see non-HR tickets. However, when I check the roles of an HR user, the report_user role is still there. Also there is an info...
Hi Team, I'm in the process of implementing below flow with the help of Lifecycle Events(LCE)(I'm totally new to this). I have created a lifecycle event and with that I have started with creation of activity sets as below: Activity set 1: Initial App...
Hello All, I have created an HR Task in preboarding which is regarding software set up. I have 7 checkboxes I want that once all the checkboxes are true then only "assigned to person" should be able to close the case.
Hi We have a requirement from a customer to track the certifications, awards, recognitions, etc. received by the employee in the ServiceNow system.How and which module of ServiceNow can be utilized for the same ? Thank You
I am working on an integration between Workday and ServiceNow (New York). I am using the pre-Madrid Workday integration config, but added v32.2, which was the latest version of the API on the Workday side as of when I started this effort. I updated t...
Hi All, I have a requirement to create HR case for external candidate(pre-hire) for background check through Workday Integration before they join an organization. ServiceNow doesn't not have pre-hire records and external candidates won't be logging ...
Hi Everyone,I wish to share a report to the parent group HR so that all the child group members can see it, but i want the report to be editable only by a certain group among those child groups, rest all the other child groups hsould have read only a...
I have a custom table called coverage templates and in that there are related lists of last months work order tasks, current month work order tasks, following month wots and all wots. I need an UI Action that will ask the user 'you would like to clos...
HRSD Forum, Some of the HR Services are not appearing in the drop down when I tried to create a new HR Case. I have checked all the HR Services which are not appearing are active.Any thoughts HR Service dropdown didn't show all the HR Services? Thank...
Hi,I've been tasked with extracting some records from a legacy ServiceNow instance (excel export), the data the client wants to extract includes the comments and work notes fields. Ideally, I would like to use the singular "Comments and Work Notes" f...
Hi Team, I have to add new filter condition in below HR module in agent workspace. I did same for normal view but for agent workspace view I don't know how can we achieve this.I am trying to achieve it by below path. 1) navigate to - Agent Workspac...
We are in the process of implementing EC Pro and Manager Hub. We ran the scheduled job to add users who met the manager criteria. However, we see that once they receive the role, even if they no longer have direct reports and are not a manager, th...
I'm trying to redirect to the esc home page post the order guide submission. Its not working with on submit catalog client script. After the below order guide checkout page, it should redirect to the esc home page or even better if its redirects to t...
Hello guys! I am trying to make an implementation of ChatGPT API in ServiceNow platform. I want it to be kind of internal, and what I mean by this is , the open AI be able to read and answer questions based on the information of the Portal it is inse...
Hi All,I have a requirement where ,HR cases, tasks should not be visible in the backend for users with admin role (IT Admin) if they are impersonating someone. For ex. If i have a admin role and if i impersonate any user who is having acccess to HR c...