Resolved! Related Lists
Hi, I would like to know how related lists work.What should be the condition/relation between two tables Table A and Table B, so that Table B will be displayed as Related list for Table A? Thank you!
Forum Posts
DocuSign Integration Issue
Hi Community,Hope you all are doing great. We have done the Integration with Docusign. In HR agent workspace we have UI Action - "Send with Docusign". After clicking UI action , we are creating a Envelope.and with Envelope it is return back to Nativ...
Granular Delegation Plugin : Duties field problem
Hi, I have a problem in the form of 'add delegation' in the portal. Duties is a mandatory field but i have no choice (just 'individual' but i can't select this value). Someone can help me please ? Thanks
Resolved! Delegate User not able to see HR Task under the "To Do" list in the portal.
Hi Community, HR Lifecyle Event Cases are assigned to X and its HR Tasks are also assigned to X. Now, X can view the tasks under his "To Do" list in the Portal, When X is absent and Y is delegate of X, then Y is not able to view the tasks of X under ...
Issue with Onboarding process that I created
I created an Onboarding process that will allow Field Service supervisors to onboard technicians. I tried to run a test on the lifecycle event to see if activity sets that I created thus far would work. A lifecycle events case was created and the a...
notifications with email scripts
How to create one notification with two body by triggering an event using email script and give me one example?
UI Builder-HR agent workspace
When you have a tab open on a IMS that is Active, if you try to close tab (by clicking on the small "x" next to the interaction number) you need to have a pop up message telling you: Closing the chat will not end the chat if it is still active. Pleas...
I want to give exam for CSA
I think the servicenow version is going to change in feb, Can you tell me the best time to take the exam for Vancouver version? Also, specify the last date to take the exam for the particular version.
On Record producer multiple checkbox variables as mandatory
Hi All,Can someone please help me on the below query.On Record producer i have variable as like below1. what do you want enquiry about a. surob. adopIf we select any of this option(suro or adopt) and below 3 checkboxes variables will appear .I want...
update worknotes/ comments after workspace ui action is run
hello all.in HR Agent workspace, i needed to add ability to use printer friendly version. this is done by workspace client script, and works as expected:function onClick(g_form) { var url = '/' + g_form.getTableName() + '.do?sys_id=' + ...
Best practices.
Can you please explain the Best practices for :-1. LifeCycle Event (HRSD)2. HRSD3. Service Portal4. Flow Designer5. Update Set and some other things.
Employee Relations Interview Questions
Hello,I have 2 questions I could use some help with. 1. What is the recommended approach to define an order to how the Interview Question Templates appear in the Interview Questions list when on the Interview Record? I do not see an "Order" field and...
SLA field on HR Case not being updated when there are multiple SLAs
Hi, hope you can help me. I've read through this article: HR Case list-view - how the HR "SLA" column is updated - Support and Troubleshooting (servicenow.com) and I'm aware of the Business Rules that govern the HR Case SLA field behavior and it all ...
How to change the MS teams Ui action Direction --It is currently taking to OOTB portal
Hi all, We have integarated MS teams in our project. In MS chat VA is working as expected but after a case has been created using Teams VA there is a UI button available on chat GO TO HR CASE..this Ui is taking us to the OOTB portal which it shoudlno...
Workspace option not available in List Layout
Hi All, We would like to duplicate the List View we have in native view into Agent Workspace. However, when navigating to the HR Task---Assigned to Me, then Configure-->List View, we do not have the option to add to Agent Workspace. How do we add to...
