HR Agent workspace

[Rkanodia]

When Attaching link to the article it leads to the article in the4 full screen/backend mode, while we would expect it to show in the HR portal. Therefore agents do not use it so often. Can we reconfigure it to show hr portal version?

[Community Alums]

Hi @Rkanodia ,

Please check in this table sys_cs_live_agent_setup.LIST. U need to enable the checkbox Show Agent Names & Avatars

Also, Please refer to the doc :https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou...