HR Case Changed Notification

Rishabh Jain6
Tera Contributor

Hello All,

I am working on below notification:

Name: HR Case changed

Table: sn_hr_core_case

 

Who will receive : Send to event creator, Event parm 2 contains recipient

 
 
I looked for its triggered condition which is on "sn_hr_core_case.changed" event but when I see this event ,there is nothing info described whether it is triggering from BR or any other functionality,also to which user it will go.

 

Can anyone please help me to understand this notification.

Thanks in Advance.

5 REPLIES 5

Musab Rasheed
Tera Sage
Tera Sage

Hello,

Check these three places

1) Business rule

2) Scheduled job

3) Inbound action.

4) Workflow

I believe it is triggering from Scheduled job or inbound action

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

Community Alums
Not applicable

Hi @Rishabh Jain ,

"sn_hr_core_case.changed" event is generally triggered by Business rules whenever  the state, assignee, assignment group and work notes are changed in the HR case table (sn_hr_core_case).

This notification goes to the user who is making this change and also to the Group,users who is part of the case.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums
Not applicable

Hi @Rishabh Jain ,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

Namrata Ghorpad
Mega Sage
Mega Sage

Hello Rishabh,

sn_hr_core_case.changed Event is called into Script Include "hr_Case".

Please see the below image.

find_real_file.png

Please mark my answer as helpful/correct if it helps you.

 

Thanks,

Namrata