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Knowledge article in Portal

Hello guys,I want to know how can we disable the author name or rating or publish date or the number of view for knowledge articles in portal?Like in the below screenshot, lets say I want to remove the views or the author name, How can i achieve it ?...

Ashutosh4_0-1728467102203.png
Ashutosh4 by Tera Contributor
  • 340 Views
  • 1 replies
  • 0 helpfuls

checklist item names are empty

The functionality of creating a checklist and using templates all works fine.My question comes after creating case, On checklist item table checklist is missing. I have requirement Checklist - Able to Make Mandatory.

User is not able to see few HR Tasks in Portal under To-dos

User A is not able to see the tasks in Portal under To-dos. She has been added as a delegate to user B. user B is able to see the tasks in portal but when those same tasks are assigned to user A she is not able to. Even if we remove user A as a deleg...

Service Configuration forms: field client script help

I am new to trying to do this stuffin Service Now and I have trouble finding the help in the documentation and I come from a web development background.  I am trying to make an onchange script for a specific field in a form so that when it changes, i...

bigbacon by Tera Guru
  • 300 Views
  • 2 replies
  • 0 helpfuls

Resolved! Auto Populate Due date for HR Case with 5 business days.

Hi, If HR case is changes to awaiting acceptance state , Then Auto populate Due date on HR case with 5 Business days from when HR case is changes to awaiting acceptance state.HR case is closed after 5 business days from when HR case is changes to awa...

Community Alums by Community Alums  
  • 1031 Views
  • 2 replies
  • 3 helpfuls

Rest api question

I have a scheduled job calling a rest get message. I need that loop though and get 1000 records at a time. How can I do that calling the rest message created? How can I pass the loop parameter to the rest message from the script? 

samadam by Kilo Sage
  • 290 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent not returning HR catalogs and KBA result

Hello All, I'm having an issue with Virtual Agent search. My VA is only returning HR related results for catalogs and KBAs. Whenever I'm searching for any IT related stuff, it is not returning anything. Please see the below snapshot. Here, I searched...

Upcoming Events widget

Hello, I am wanting to include the Upcoming Events widget in an Employee Center Pro portal. I'm wondering if it is possible to display upcoming events and holidays based on region of where the user is located, and tailored to their user role. Is it a...

Ambaker00 by Tera Contributor
  • 396 Views
  • 1 replies
  • 0 helpfuls