HR Case creation in WORKSPACE - Remove 1st step of user identification

[AgatheL]

Hi Expert,

would anyone know how to remove the first step of creation of the HR case to arrive directly to the second step.

I could identify this is controled by the UI Page "case-creation" but not 100% of the modification to be made.

Thanks for your help,

Agathe

[Sandeep Rajput]

@AgatheL I doubt if you can remove the first step from the case creation process there is a skip employee verification link which takes the user to step 2. However, there is no property to control this to take the user to step 2 directly.

[AgatheL]

Hi Sandeep,

yes I know, no property exist for the same, but want to see how to customize the UI page in order to get there so we can align all the HR case creation being from the interaction, hr profile or list view.

Another option for us is to be able to display more user details when the user is selected in the first step.

Any idea on how to achieve this instead ?

Kind regards,

Agathe

[AgatheL · Accepted solution]

decided to just updated the filed from the case creation configuration so should be find keeping the first step

[Sandeep Rajput]

@AgatheL Sorry for the delay in response, yes adding the additional fields where needed should do the job in absence of any configuration to handle the steps.