Resolved! HR Case escalation by User
Is there functionality to allow User, who created HR Case to escalate the Case? Or escalation is available for HR Agents only?
Forum Posts
Resolved! Update a field on HR profile when user record is inserted or updated.
Hi experts,there is a custom field called 'Mgr' on HR profile.whenever a manager is addedt, changed or removed to a User record. On the manger's HR profile, the custom field should be made true when added and False when manager is removed from user r...
Resolved! Journey designer: how to enable that the employee sees all lifecycle event activities
Hi,currently it seems that only manager and mentor are able to see in Journey portal page all activities that are related to an onboarding journey, but the employee sees only those activities that are assigned to the employee self. How can I enable t...
Resolved! Emails are not sending but stuck in send-ready type
Emails composing from cases of HR Agent Workspace to test email address are stuck in send/ready type and are not sending even after enabling email properties of outbound email configuration, enabling email sending and adding test email address.
Approval records are not visible under Approvers related list in an HR case
Hi,I have created a flow through which when a hr case is created then a group approval should be triggered. Now this is working for me since I have admin role. When I am opening the HR case then under Approvers related list I can see all the approval...
Resolved! performance analytics to get total case for last 3 months
I need to create the total no.of hr case for last 3 months in performance. Can anyone help me with this how it is possible to solve it.
Resolved! Is it feasible to put timecard management into HRSD?
I'm exploring the possibility of adding Time Card management as an HR Service. The Service would define a record producer that employees will submit their hours for the week and then Service would generate an approval for their manager on the case. ...
Resolved! record producer variables
how can we create a variables of drop down to select the multiple correct options in a record producers?
HR Service fields on HR Agent workspace
Hello All, Can any one please help me on below question. We have created one custom HR service and Record Producer. We have added some Service table field on HR service and started to create the HR cases from ESC and agent workspace. HR Service fiel...
Resolved! User ID not populating automatically when new user is created
Hello, I am working on an onboarding process where I have created my own Lifecycle Event, Record Producer, and an HR Service to trigger my Lifecycle Event. I went ahead and added my HR Service in the client include script so that my new user will be...
Issue opening the attachments from the portal.
Hi, There is an issue persuing when some users are trying to view the attachments on the HR cases from the portal. They are getting an error like "Requested attachment does not exist". But upon checking the sys_attachment table in the backend, the at...
Resolved! How to add a new case status
Hi, I'd like to add a new case status titled "Duplicate case" in order to capture when duplicated cases are arriving. How can I configure this new status? Thank you.
Lifecycle Event Activity Set Date Trigger
Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...
HR Service Case Option - Automatically Create Draft Document
Hi all, What's the functionality behind the case option known as "Automatically Create Draft Document" in the hr service case options. What are the configuration steps for enabling this case option and how it works when giving this case option for th...
HR service list view group by topic category and COE
I need to group by COE and topic category on the HR service list view but when I try to personalize the list to include the COE and Topic category columns , I cant find them.I only see topic detail.When I go to record view for HR service I can see th...
