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HRSD Plugins

Hi Everyone, When you are in the Utah version of ServiceNow, you Should follow the procedure below.1: Install the Employee Center (sn_ex_sp), Employee Center Pro(sn_ex_sp_pro), and  Employee experience     Taxonomy(sn_ect). 2: Navigate to All > Syste...

"Reply To" field on Email Client Template

Hi, I tried to create a custom/new Email client template for a COE or HR Service(Email within a case). The business requirement is that the To, CC, BCC should be blank and should not auto populate anything.  When trying to achieve this, I see that th...

Prabha by Giga Contributor
  • 4747 Views
  • 8 replies
  • 1 helpfuls

Hide widget on specific portal

Hi, There is requirement to hide widget "My Task Delegates" which is on "hri_user_profile" page. But this page is used in multiple portals. But requirement is to hide the widget on only one portal. Is there anyway to check portal sys_id and add user ...

Resolved! Flow not triggering on normal execution but do on test

Hello, I create a flow in flow designer but this is not triggering when case is created.Since we are in HR scope. I created a record producer(create new store)  that will capture variables on the portal and create create a case on the HR case table ....

alowasoh by Tera Contributor
  • 3732 Views
  • 2 replies
  • 5 helpfuls

Enable Approve/Reject button on ESC portal

Hi Experts,  We have a requirement of adding the approve / reject button on ESC portal on the request page . If the resolution given by the agent is correct and the user is satisfied it will accept the solution otherwise reject it . How can we enable...

Send BULK emails

Hi Team,  We want to send bulk emails to around 2000+ audience from ServiceNOW .And also receive the reply from some of them as an reply 1500 +What is the best way to achieve this ? Also we want to trigger this adhoc means no as such trigger conditio...

Resolved! Knowledge Bases & Regional Approaches

Hi All, I am seeking assistance with best practices for Knowledge Bases and view permissions.  I am with a global company with several small regional offices.  We have developed our knowledge bases based on having a Global KB, AMER, EMEA, and APAC.  ...

markc007 by Tera Contributor
  • 673 Views
  • 2 replies
  • 3 helpfuls

SSN is not visible on HR profile Table.

I read this ServiceNow document -HR profile encrypted tax identification fields (servicenow.com) Social Security Number (SSN) field shall be in HR profile table.  However, I don't see this SSN field in HR profile table.  Can anyone tell me why?

Locus by Tera Contributor
  • 618 Views
  • 1 replies
  • 0 helpfuls

Resolved! GlideAjax getXML returns null

Hi, We have a record producer's reference variable where you select a user from table [sn_hr_core_profile] (with 0 filter meaning ALL users, even inactive ones are listed). This record producer is in application/scope "Human Resources: Core". That us...