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‎08-31-2023 10:51 AM
Is there functionality to allow User, who created HR Case to escalate the Case? Or escalation is available for HR Agents only?
Solved! Go to Solution.
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Human Resources Service Delivery
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‎09-05-2023 08:19 AM
What is the business need for this? Humans being human, I can see this getting out of control quickly, with cases that don't need to be escalated.
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‎08-31-2023 12:20 PM
Hi @Nbruk the below community thread will Helpful in your use case :
https://www.servicenow.com/community/hrsd-forum/who-has-access-to-an-hr-case/m-p/1286868/page/2
Thanks & Regards,
Eswar Chappa
Mark my answer correct and Helpful if this helps you 😀
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‎09-05-2023 05:34 AM
Hi Eswar, it's not a solution I was looking for. It's regarding HR case escalation- apparently escalation is available from backend only, not for the user, who opened the case. Maybe it's make sense.

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‎09-05-2023 06:27 AM
HR escalation is defined through SLA.
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‎09-05-2023 08:19 AM
What is the business need for this? Humans being human, I can see this getting out of control quickly, with cases that don't need to be escalated.