Who has access to an HR Case?

GLewis5
Tera Guru

An HR Case has several user fields: Opened by, Opened for, Subject person.

Which of these users have the ability to view the case?

Which of these users have the ability to add comments to the case?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

OOB this is governed by Query business rule on parent HR Case table

Name: Restrict query

Also you can check individual HR COE Table level READ ACLs

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regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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7 REPLIES 7

Community Alums
Not applicable

HI @Sean Antle ,

  • sn_hr_core.manager role is part of sn_hr_core.admin

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@Sandeep Dutta, Yes, but the HR Admin role is not part of the HR Manager role, which means a user can have the HR Manager role without being an HR Admin, but still be able to view and edit HR cases, too. HR Manager inherits HR Basic. 

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Community Alums
Not applicable

yes that's makes sense.