Who has access to an HR Case?

GLewis5 · ‎03-22-2022

An HR Case has several user fields: Opened by, Opened for, Subject person.

Which of these users have the ability to view the case?

Which of these users have the ability to add comments to the case?

Ankur Bawiskar · ‎03-22-2022

Hi,

OOB this is governed by Query business rule on parent HR Case table

Name: Restrict query

Also you can check individual HR COE Table level READ ACLs

regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Community Alums · ‎03-22-2022

HI @Sean Antle ,

sn_hr_core.manager role is part of sn_hr_core.admin

Sean Antle · ‎03-22-2022

@Sandeep Dutta, Yes, but the HR Admin role is not part of the HR Manager role, which means a user can have the HR Manager role without being an HR Admin, but still be able to view and edit HR cases, too. HR Manager inherits HR Basic.

Community Alums · ‎03-22-2022

yes that's makes sense.