ESC pro portal
Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal . Any idea on how to achieve this.Thanks in advance
Forum Posts
Auto Assign HR case based on Alphabetical List
I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example: 1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...
Assignment Rule for payroll request form getting assigned to specific user
Can you assist me in locating the assignment rule for a template, I've looked and I just can't seem to locate this. We have a payroll request form that has 3 drop down choices once a user starts the request. When I look at the assignment rules for ...
Resolved! Disable past dates in Date picker in a form
Hi all,The Requirement is to disable the selection of past dates in a date type field in servicenow? (Not by giving an alert and clearing the value using onChange client script) How can I achieve this?Thank you!!
Resolved! HR Lifecycle Events Case Assigned to not populating
Hello Community, I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kick...
When certain conditions are met, the data from these reports may not be correct.
We are reaching out to you to inform you of an issue that impacts instances on Now Platform Vancouver Patch 3 Hot Fix 1 and above that use the "Related List Condition" in reports. When certain conditions are met, the data from these reports may not b...
How to transfer a multi-row variable set from a record producer to a case form
HI all, How can I create a multi-row variable set in a case form with 3 columns and a dynamic number of rows? Any suggestions on how to implement this in the case UI would be greatly appreciated. Thanks.
Number is not visible on Employee relation table for non admin users
Hi Team,Number is not showing for non admin users on sn_hr_er_case table. And i have checked there is no any acl on number field .Please let me know your input.Thanks
Handovering CI to Configuration Item
On incident form, next to caller field, I have "Show Related Devices" icon. After clicking on it, all the assets assigned to the user are showing in a list. I want the functionality enabled that if I select any asset then it should show in configurat...
Creation of pdf of hr case details and attachments
Hi All,I want to create a pdf of hr case details along with additional comments ,work notes , all the fields and attachment. Please suggest me the best approach in implementing this solution. Thanks in advance
Can we create hr cases with ootb Create HR Case inbound email action?
We have a requirement to be able to create hr cases for different hr services via email. But I see in ootb Create HR Case inbound email action, hr service is mapped to 'General Inquiry'. Is there any solution for this requirement?
Servicenow integration with workday for user onboarding
Hi All, We have a requirement to integrate workday and ServiceNow. Whenever new user is created in Workday, ServiceNow should automatically submit new hire request in ServiceNow.Please let me know how to achieve this. Thanks,Supriya.
servicenow hrsd
Hey Employee start date is not getting updated for older cases even when it is updated for the user. Thanks
Issue in BR
I have created a new state as pending, and if a case changes from work in progess to closed, I have created a BR with set abortaction to put the state back to pending. Its updating the state to pending but making the case as state inactive which shou...
Resolved! Work note field is mandatory while creating HR case through HR agent workspace.
Hello Community!When we select COE while creating an HR case, the work note fields become read-only when we are creating the HR case from the HR agent workspace.But when we create case from platform it is not read-only.I have checked all the ACL's an...
