Response template
Hi All,I am creating response template in ServiceNow , but i want the content to display in additional language too , is there any other way to implement other language than recreating it in different language.Thanks in advance
Forum Posts
Ai search
Hi All,We have ai search on our ServiceNow portal. When users type hr case it is redirecting to request page on portal but our ask it should directly go to hr case page. is this possible to achieve?Thanks in advance
Method failed: with code: 500
I am doing workday integration using Spoke with servicenow. but got Method failed: with code: 500 error while pulling department data.
Grouping HR Case data
Hello I am looking for a feature of grouping HR cases.I know that most basic categorization is by COE, Topic Category, Topic Details, and HR service.What I want to do is to divide HR cases whose HR services is same into some group.For example: I have...
Access Encrypted Value from scoped email notification script
I have a requirement where I need to include the Subject Person City and Country name in the notification subject.I have written a email script to fetch the Subject Person City and Country name. But the script is returning empty values. The city and ...
hrsd
This onload function should work for only Managers and HRBPs but it is not workingfunction onLoad() { // Updated as part of STRY0125550, supports in checking if the logged in user is a Manager or HRBP var userUtilsAjax = new GlideAjax('CCEP_Use...
Create a tag and bulk assign it to multiple assignment groups
Is there a way to create tag and assign it to multiple assignment groups at once instead of having to enter each AG individually?
Resolved! Restricting Assignment Group choices based on logged in user
Hello all,I have an Assignment Group Field referencing to Group (sys_user_group) table . But I want to display only the groups that Requester is part of.And if the Requester is part of only one group, it has to be Auto populated. How can i achieve it...
Resolved! Catalog data look up definition in HR scope
Hi experts, we have a record producer on 'HR workforce admin' table. We need to populate variables based on 'requested for' which refers user table.But in Catalog data look up definition, 'user table' is not available in Matcher table list . Only HR ...
PDF Document Templates for HR Tasks in Lifecycle Events
Dear Community, I am trying to configure a PDF document template as described in this video:https://www.servicenow.com/community/hrsd-articles/advanced-forms-management-in-hr-service-delivery/ta-p/2309758 I was able to configure the document template...
Content Library
Hello,There is requirement when a user selects the "active for specific duration" option in the content library, the system should prompt the user to input an end date and time.That's mean Start date and End date should be mandatory when we select "a...
Looking for someone who like to share which Agent Workspace Notifications they have setup
Hi there, We are looking to the option to setup the Agent Workspace notifications. Only I see that there are no examples loaded when we activated the configurable HR Agent workspace. Is there anyone who is willing to share what notifications that ha...
Protection policy applied on HR case form
Hi everyone, I have an HR case in a specific view which is not allowing me to edit the form and also does not display any related lists and is showing a message as "This item is read-only based on its protection policy". Can anyone let me know how to...
Resolved! Hide a field in catalog submit form in service portal
Hi Developers,I have a requirement to hide a field in the service portal i.e when i am submitting the catalog RITM form submit button above price field is there, i want to hide it. can you please help me. I have added the screen shot bellow.
highlight VA icon for first time users
Hi experts,We are introducing chatbot newly to users on portal and we will have announcement on the banner.Can we also highlight VA chat icon with some text when they first time login.TIA
