Hi Expert, would anyone know how to remove the first step of creation of the HR case to arrive directly to the second step.I could identify this is controled by the UI Page "case-creation" but not 100% of the modification to be made. Thanks for your ...
I want to remove contextual side bar in the HR Agent workspace and how to add more fields in your employee card in Hr agent workspace . please help me out for this.
Hi , Assigned to user is not able to see the Payroll HR Cases.User has all required role (sn_hr_core.basic , sn_hr_core.case_reader ,sn_hr_core.case_writer)
Hii All,My question is about related to the setLabelOf() function, As i came across that i have used setLabelof() for one field to relabel it then it worked but below code was not running then i commented the code of setLabelof() then below code was ...
- We have created UI Action for Appendix case creation in a Parent HR Case.- There are 2 OOB Business Rules which are running on Appendix Case Creation, which are working fine when an Appendix case is created from the "Lifecycle Event".- Both these O...
Hi everyone, Can you help me solve this.I'm trying to restrict filter condition for some agent in workspace. Can someone help me out achieving this? Basically, this filter goes to all agents. But I don't want to reflect this filter condition on anot...
I have the Look Up Multiple Records conditions set to:It returns the correct data on its preview, but on the actual form it returns all the records instead with no filter applied.Can the @Data.hrUiCtrl.atAGlance.data.user_sys_id be set directly in th...
Hiwhen agent attaches a knowledge article in HR case in HR agent workspace, the additional comments also getting updated by the knowledge article name So this should not occur for us in our requirementWhen attach knowledge article is clicked, we want...
In our general inquiry we have deployed contextual search. I would like to measure how many times someone has hit that catalog item and then not submitted the case and classify as potential deflection. Is this something that is possible in Self Se...
Hi All,I am still learning and exploring the HRSD platform. Can someone please guide me on below 2 issues I am stuck with: 1. Can you share if MISTAKINGLY using Generate HR Profiles option, HR Profiles gets created, how can it be reserved back?2. I h...
Hi all,is there any documentation that explains what the Awaiting Acceptance state is in HR Case Management, how it works and benefits.Couldn't find anything on ServiceNow Docs site.Thanks in advance.
I have a rest response of a few hundred records. I need to iterate through all and set the fields. Is there a way to loop through the rest api response and get the field names and set them? my table field values match the rest response field names.
Hi, I have requirement to generate PDF and assign it to the HR Case and update the work notesWhen I submit the case using OOB "Employee Verification Letter" in ESC portal. I need to generate and attach a PDF to the case along with the work notes upda...
Hi, We are thinking about using Bulk Case Creation functionality because there are sometimes situations to create over 20 cases for onboarding or transfer.The functionality of Bulk Case Creation is fine. However I am strugling how to gather informati...
Hey all I have a requirement where I do need to update due dates on HR task when any user's employment start date changes. These due dates are being triggered through due date source fields on HR templates. So like if a due date was like 2 days befor...
