HR Case number is empty when Lifecycle event was created by flow.

[Mayuko MURAMOTO]

Hello, there.

I've found that there is one HR Case number is empty on my instance.

This case is Lifecycle Event Case that was created automatically by flow.

I loaded 4 data at once, but only that one's number is null.

I tried to load another data and have found every data has HR Case number this time.

I didn't change anything.

I've never seen that HR Case number is missing before.

I checked the following question.

https://www.servicenow.com/community/hrsd-forum/case-number-is-empty-for-few-hr-cases-created-throug...

However, I can't find any solution from that article.

Any idea?

Best Regards,

Mayuko 

[brianrichards]

This is a wild guess, but perhaps an ACL is the issue? I know there is a task.number write ACL out of the box that the Flow may not be getting around.