Hello, I have a business requirement to restrict visibility of cases in payroll groups to only members of those groups. Easy enough -- where I'm running into trouble is making sure the cases are still visible for the employee Opened_For. I started b...
Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal . Any idea on how to achieve this.Thanks in advance
I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example: 1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...
Can you assist me in locating the assignment rule for a template, I've looked and I just can't seem to locate this. We have a payroll request form that has 3 drop down choices once a user starts the request. When I look at the assignment rules for ...
Hi all,The Requirement is to disable the selection of past dates in a date type field in servicenow? (Not by giving an alert and clearing the value using onChange client script) How can I achieve this?Thank you!!
Hello Community, I have worked on an onboarding process. I have everything setup in my env where the Lifecycle events and the activities are ready to be executed, I have my record producer kicking off to initiate the process. When the process is kick...
We are reaching out to you to inform you of an issue that impacts instances on Now Platform Vancouver Patch 3 Hot Fix 1 and above that use the "Related List Condition" in reports. When certain conditions are met, the data from these reports may not b...
HI all, How can I create a multi-row variable set in a case form with 3 columns and a dynamic number of rows? Any suggestions on how to implement this in the case UI would be greatly appreciated. Thanks.
Hi Team,Number is not showing for non admin users on sn_hr_er_case table. And i have checked there is no any acl on number field .Please let me know your input.Thanks
On incident form, next to caller field, I have "Show Related Devices" icon. After clicking on it, all the assets assigned to the user are showing in a list. I want the functionality enabled that if I select any asset then it should show in configurat...
Hi All,I want to create a pdf of hr case details along with additional comments ,work notes , all the fields and attachment. Please suggest me the best approach in implementing this solution. Thanks in advance
We have a requirement to be able to create hr cases for different hr services via email. But I see in ootb Create HR Case inbound email action, hr service is mapped to 'General Inquiry'. Is there any solution for this requirement?
Hi All, We have a requirement to integrate workday and ServiceNow. Whenever new user is created in Workday, ServiceNow should automatically submit new hire request in ServiceNow.Please let me know how to achieve this. Thanks,Supriya.
Hey Employee start date is not getting updated for older cases even when it is updated for the user. Thanks
I have created a new state as pending, and if a case changes from work in progess to closed, I have created a BR with set abortaction to put the state back to pending. Its updating the state to pending but making the case as state inactive which shou...
