I have created custome fields in HR table but that fiels not showing in service portal to-dos
I have created custome fields in HR table but that fiels not showing in service portal to-dos.can any one please help us to know.
Forum Posts
After Case Acceptance it should Route directly to the survey page in Portal
I have requirement in that After Case Acceptance from my tasks in portal it should redirect to that survey page of that particular case. Currently after case acceptance survey is showing in my requests in portal and I want to open that survey just af...
User Record Data and HR Profile Data is not synced up for one old record
Hi Team, User data and HR Profile data is not synced up in one record,we mapped user(sys_user) title to position in HR Profile table(sn_hr_core_profile).-- I checked the script includes(hr_synchronize) and BR on HR profile table. Issues is in prod...
How to redirect UI action to UI page?
Hi EveryoneI have created one UI action on incident table and want whenever I click on that UI action, it should redirect me to the Ui page which I created. So how can we achieve it? Thanks
I need to incorporate the 'scheduled start date' field into the HR Profile table for the Onboarding
Hello, I need to incorporate the 'scheduled start date' field into the HR Profile table for the Onboarding HR Service, and it should be editable. I also need to dot walk to this field in the Onboarding case.Could you assist me with this? Thanks,
Semantic Search
Hi need help on semantic search if someone can point to some good articles and what is the level of effort required & implementation requirements for implementing semantic search
ServiceNow - Unknown To Known - Ep17 With HarneetSingh - HRSD Special: Session 1
It's time to make a comeback. After a fantastic experience with hashtag#know24, we're ready to transition from the unknown to the known once again. This time, I'm excited to present another learning session focused on a specific product of ServiceNow...
Washington - Configurable workspace - issue with Agent workspace not returning the existed HR cases
Hi All, We are in the migration process from Classic workspace to Configurable workspace. In agent workspace (Configurable workspace) while creating the case , after clicking the next button System suppose to show the existed cases with opened for , ...
In all ‘phone’ fields, there's country code +61 added, when there's no phone number provided.
Hi In Agent workspace for HR Case management, in records of HR Profiles, in all ‘phone’ fields, there's country code +61 added when there's no phone number provided in the data.If there is a value, then it's not there and the value is correct.Can som...
Transfer Chat to another queues
Hi When we want to transfer chat to another queues, we see the list of queues where no agent is available. Can we see only the queues where we have available agents?
Notification Conditions
Hi all,The Requirement is to send two Notifications1. when a Record is created and Assigned to (Reference to sys_user) is filled2. when the record is Re- assigned (Assigned to changes from one user to another)For the second Notification, I defined th...
Resolved! Restrict HR Case by Assignment Group UNLESS Opened For
Hello, I have a business requirement to restrict visibility of cases in payroll groups to only members of those groups. Easy enough -- where I'm running into trouble is making sure the cases are still visible for the employee Opened_For. I started b...
ESC pro portal
Hi All,After an hr case has become inactivated then the activity section should be closed for the end user on the portal . Any idea on how to achieve this.Thanks in advance
Auto Assign HR case based on Alphabetical List
I have a requirement to auto assign a case to a particular HR agent based on an alphabetical list. For example: 1. Agent 1 handles cases with a subject person with last name of A-M.2. Agent 2 handles cases with a subject person with last name of N-Z...
Assignment Rule for payroll request form getting assigned to specific user
Can you assist me in locating the assignment rule for a template, I've looked and I just can't seem to locate this. We have a payroll request form that has 3 drop down choices once a user starts the request. When I look at the assignment rules for ...
