We are leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during HR case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system will automatically upd...
Hey HRSD Community! We've wanted to look into metrics. I noticed HRSD has one OOTB metric definition 'Assignment Group Duration for HR Case'. However, it's not set to timeline. Additionally, when I do I check off Timeline and click Metrics Timeline ...
How can we create a report on a specific catalog item where we want the data to be populated based on the Variables.Catalog Item - XYZVariable - Var1 , Var2 , Var3 ,Var4 Use Case - Create a Report where the report shall have the columns , Column 1 - ...
We are planning to migrate to the new Agent workspace for HR Case Management. Will we able to migrate the existing My Lists individual agents have created to the new workspace?if so, how can we migrate?
Can someone help me with the high level tasks to be considered while migrating HR app.
Hi Is there a way to add a tel: link to the Org Chart through cloning and scripting the widget?In the Org Chart Configuration we have set up two phone numbers next to the email, which will always be on position 2 and 3:And in the My Org Chart the ema...
Hello community, this HRCASE I ASSIGNED TO this person as shown in the picture:but when I check his tasked I found it's I needed assigned to him but he cannot see the HRCASE on his my tasks in Employee Center
Hello I am using Lifecycle event to manage Transfer Request.In the lifecycle, there is a Survey for manager.In some cases such as organization change, a manager has multiple transfer cases for his employee. Then manager recieve multiple survey reques...
Hi All, We just purchased for the Human Resource Enterprise license and are looking into launching our onboarding journey. However, can't seem to wrap around a few things / best practices around a pre-boarding portal.Is there a separate out-of-the-bo...
Hello everyone,I have created a custom field with type List in the table HR Case[sn_hr_core_case] and I have created an ACL to set if the logged in user in the List can read the Record. but it doesn't work.Please someone help me.Thank you so much. He...
Hello community, I have records on the table and I want to translate them to French based on reference in my record producer There's a table for Leave type, when I did navigate to it I tried to see if there's somehow I can translate those records I...
Hello SN Comm! Looking to see if anyone can help me out with this one. I know that the system can auto-assign based off of Skills in the HR area. I am wondering if there is also some setup that can be implemented, for HR Cases to auto-assign througho...
Hi All, my PDI vanished last week so I'm building a new one, but I can't find the plug-in/application for Agent Workspace for HR Case Management. Is this currently available for PDIs?I have installed it on a PDI recently, and can see it on our demo ...
hi community, I'm working with the HRSD product and was wondering if there's a recommended sequence for installing HRSD apps into the PDI? Best,VY
I configured OAuth Client in ServiceNow for Inbound calls made from SuccessFactors to ServiceNow.The Grant Type is "Client Credentials", have all configured OAuth Application User. When testing through Postman, the configuration is working fine, and ...