Hi, We are trying to achieve a funnel in the User Experience Dashboard to showcase where users land on a record producer but do NOT submit a case/request. We know we can successfully measure when users submit, but we are trying to add a layer between...
Subject: Unable to submit form after one click on submit button Description: The user has to click on Submit Button 3 times after updating the details to submit the form. If the Submit button is clicked once or twice, the form doesn't get submitted....
HiHow would one create a report showing all the reopened casesMany thanks
Hi all, I add a new field in the sys_user table; I named it 'my_signature' and it is 'image' type field. This is because I want to upload personal signatures of each user in this field. Now, I want to make it appear in a pdf template, but every attem...
Hi folks, I'm wondering if anyone else has encountered this use case. The OOTB sn_hr_core_case.work_notes READ ACL allows HR Agents of other COEs to see work notes of each other's respective COE. Has anyone updated a field level ACL to check the COE...
Once the request is approved by a manager, we have 3 different sets of documents that must be accepted by the employee, but only 1 applies for each case depending on data on that specific case (based on answers in the Record Producer). We want to sk...
Hi, I'm trying to configure the form fields on the HR Agent Workspace. I've done this successfully in the past by going to the HR case in the platform, changing the view to the Workspace UIB view and adding the necessary form sections and fields. Pr...
I am trying to find a way to change the column labels in a data table under a chart in reports (not performance analytics). By default, the table name is used. Can this be edited?
When i am creating a case via portal as agent in HR Agent workspace , I am getting a message "{hr_service_name} case was created. I want to remove this message.Can anybody help with source of this message.
Hi All, I want to remove the compose email section from the HR Agent workspace when the case is inactive i.e state is (Closed Complete, Closed Incomplete or Canceled). Please suggest.
In the VA Dashboard>UsageI want to know how to show data in the topic sent via the actionable notification in usage tab and also the data is stored in which table?
I want to add new button "Print" to print email in this section. Need to know the place from where we are getting these 3 options- Reply , Reply All , Forward.
Hi all,I would like to disable some options inside a variable of type SelectBox. Although, i achieved it in the classic view, implementing a client script, in HR Agent Workspace it doesn't work because of g_sc_form.getControl() function.Is there any ...
Hi, We have a requirement to gather information about transfer request after cases are created by Bulk Case creation.In our scenario, Manager request to transfer multiple managing employee to HR and HR admin create cases for those subject persons. HR...
Hello - anybody has links/resources of the differences between servicenow hrsd licenses? The difference between Standard, Professional and Enterprise License? The best I could find is https://www.servicenow.com/products/hr-service-delivery.html#prici...
