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Resolved! Case allocation

Hi Is it possible to restrict certain agents getting cases auto allocated to them? They'd only be there to oversee cases in the group rather than deal with them.

adrianaryba by Tera Contributor
  • 529 Views
  • 3 replies
  • 1 helpfuls

virtual agent topics show /hide with condition

Hello All i have requirement in virtual agent topics  i want some topics show in sp portal and some are show in esc portal  i have tried all the solution which are given in community but none of the any solution working is there any one who can reall...

dheeru_1994 by Tera Contributor
  • 620 Views
  • 5 replies
  • 0 helpfuls

Resolved! Virtual Agent designer topic

I am trying to make a virtual agent topic which is only visible to leaders and not colleagues. How can I achieve this?  Thanks !!

Resolved! unable to find the plugin (HR Service portal)

Hi,I am unable to find the plugin(com.sn_hr_service_portal) in my PDI .I have tried to search for sn_ex_sp and sn_ex_sp_pro as well. Can't find them either.May I know how can I find that plugin in my PDI.Thanks,Kanak

kannaakk by Tera Contributor
  • 1226 Views
  • 5 replies
  • 2 helpfuls

Configure Virtual agent

Hi, I need help regarding virtual agent, I am trying to set up some topics & topic blicks for HR portal but i want those topic should not be visible on another portal, please let me know how to set up topics & topic blocks for portal specific so that...

sonali9 by Tera Contributor
  • 582 Views
  • 3 replies
  • 0 helpfuls

Admin group access to all HR services

I want to give access to a group to be able to read/write all the services under any COE. Do I have define COE security for all of them and then add this group to it. There are sperate groups to access to each COE. What is the best way to do this?

samadam by Kilo Sage
  • 613 Views
  • 1 replies
  • 1 helpfuls

Access to the alumni portal?

What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.

how to check if employees will be able to open servicenow chat ?

How to check employees can use ServiceNow chat to contact the EBS center for help, besides the other options.They chose the old HRSD standard license, so I'm not sure what features they have. I think they might need Virtual Agent to switch to a live ...

Akki1 by Tera Contributor
  • 202 Views
  • 1 replies
  • 0 helpfuls

Self-Registration for Alumni Center?

Is there an ability to turn on Self-registration for Alumni Center? I realize that this has some implications for the out of the box security model, but could be a time saver for personnel from having to manage these manually.

Cloning

As part of cloning (From Prod to DEv) we are facing issue in which we want to exclude sys_attachment table ( as it contain Personal Data)  but some records are required from this table as it contain configuration for portal . Is anyone came across si...

nitesh83 by Tera Contributor
  • 318 Views
  • 3 replies
  • 0 helpfuls