HR Case

abhisek
Tera Contributor

‎02-28-2024 04:42 AM - edited ‎02-28-2024 04:51 AM

How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.

Can anyone please help me out as it is urgent.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎02-28-2024 04:48 AM

@abhisek  

I don't think any OOB field keeps track of it

did you check the audit table?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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abhisek
Tera Contributor
In response to Ankur Bawiskar

‎02-28-2024 04:52 AM

Hi @Ankur Bawiskar 

 

I have updated the requirement. Could you please have a look into that and let me know if there is any solution.

 

Thanks in advnance.

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SANDEEP28
Mega Sage

‎02-28-2024 04:53 AM

@abhisek  We don't have "Rejected" status or field which will tell you the HR case rejection. We have status called as "cancelled"  OOB.

 

What is your requirement ?

 

 

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abhisek
Tera Contributor
In response to SANDEEP28

‎02-28-2024 04:57 AM

Hi @SANDEEP28 

I have to prepare a report based on how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step.

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