Hi Everyone,
We are currently reviewing our HR Service Delivery (HRSD) design and would appreciate guidance from those with implementation and architectural experience.
Specifically, I’m looking for best practices around the following areas:
Custom COEs
- Is it considered a good practice to create custom Centers of Excellence (COEs) beyond the out‑of‑the‑box ones?
- In your experience, what criteria should justify creating a new COE (e.g., ownership, case lifecycle differences, data sensitivity, regional separation, etc.)?
Licensing implications
- Does creating additional custom COEs have any impact on HRSD licensing or entitlements, directly or indirectly?
- Are there any licensing considerations we should be aware of when scaling COEs?
Reuse vs duplication across COEs
- Is it acceptable to have duplicate Topic Categories, Topics, or HR Services under different COEs?
- From a best‑practice standpoint:
- Should Topic Categories and Topics be shared across COEs?
- When is it appropriate to duplicate HR Services versus reusing them with routing/eligibility logic?
- How do you typically handle naming and governance to avoid confusion for employees and admins?
Appreciate any pointers, suggestions.
Thank you!
Regards,
Gopi
