HR cases are not getting assignee to group.

[_Samay]

Hi Friends, 

We have have a record producer where inside record producer script we are trying to assignee cases to a assignment group, But when HR cases are getting submitted we are getting errors -

No agents meet the auto-assignment criteria for HRC0XXXXX

And cases are getting created with empty assignment group. 

Can anyone please help me what we can check and where to check to check these issues. 

Thanks 

[Community Alums]

Hi @_Samay ,

Please refer to the doc : Assignment and matching rules in HR 

[SowmiyaC]

any solution for this ?

[Shraddha Kadam]

Hello @SowmiyaC ,

Open the created HR Service and in the Case options field add Skip Auto Assign options. After doing that create HR assignment rule.

Please accept my solution and mark my answer helpful.

Thank you. 

[Shraddha Kadam]

@SowmiyaC,
If my response was helpful, please mark it as correct and helpful.

Thank you