User is unable to see the HR cases though user is part of group and having required roles

[Vijay Anusuri]

User is unable to see the HR cases though user is part of group and having required roles.

Have compared with access analyzer with other group having same roles, which results in same access shared with., where other group users are able to see the assigned cases of that group.

Roles: sn_hr_core.basic

[Shraddha Kadam · Accepted solution]

Hello @Vijay Anusuri ,

Verify the COE Security policy if you have or check the query_range ACL on the HR Case table.

If my response was helpful, please mark it as correct and helpful.

Thank you

[Vijay Anusuri]

Hello @Shraddha Kadam 

Thank you, After verifying the COE security policy, we found that adding the group to the appropriate COE security policy successfully granted access.

[Shraddha Kadam]

Thank you for the updates, @Vijay Anusuri