HR Cases are reverting back to ready state
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07-26-2026 09:18 AM
There is an issue in prod explaining that the HR cases are Reverting back to Ready state from Work in progress, awaiting acceptance, closed complete...... and so on
Another concern is that in the history it shows that the user updated the state, but the user explained that they did not make any changes
I need help with this scenario, how can i find the solution to this
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07-26-2026 11:56 PM
Refer:
KB2820974 HR Cases stuck in Awaiting Acceptance
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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a week ago
Hi @Alekhya Azmeera,
Has the issue been resolved? I am facing similar kind of issue.
The state moves to ready from any other state without manual effort. History shows that the user has updated, In fact it is not updated by user nor by agent. Please let me know if you found the solution. Thanks in advance
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a week ago
Hi @Thrishulkd
For this issue it was not found properly, so we closed that as the user error or run time issue
