HR Service fields on HR Agent workspace

Nagireddy3
Tera Contributor

‎09-01-2023 10:07 AM

Hello All,

 

Can any one please help me on below question.

 

We have created one custom HR service and Record Producer. We have added some Service table field on HR service and started to create the HR cases from ESC and agent workspace. 

 

HR Service fields are not visible in HR agent workspace and service fields are available in backend. Not get what went wrong, those service fields are available in workspace view and HR case in backend and not in HR Agent workspace. 

 

 

 

 

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎09-02-2023 07:42 PM

Hello @Nagireddy3 

Greetings!

refer below support article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996728

 

please mark the answer as correct and helpful if helped!

Kind Regards,

Ravi Chandra.

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Nagireddy3
Tera Contributor

‎09-04-2023 03:41 AM

Hi Ravi Chandra_K ,

 

Thanks for your replay, i have checked the UI policies but i didn't find any UI policies which is related to hide form Section. 

Please provide the UI policy name or URL to check more.

 

Thanks,

Nagireddy

 

 

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