HR Service Fulfillment type-Advance

Nivedita
Mega Expert

Hello All,

 

Has anyone used hr service fulfillment type as advance??

If yes ,then can anyone explain how does it work??

I have created one HR service of fulfillment type as  advance and created one "test" workflow attached to that and one service activity type approval..

It's creating a task but when I'm trying to close the state it's saying

 

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2 REPLIES 2

Susan Britt
Mega Sage
Mega Sage

Your child tasks cannot start before the parent case. If your parent case is waiting on an approval or if "draft" state, the child tasks will not be worked until the parent is approved, assigned and started. Generally speaking, you control the state values within the templates. It is best to not create any child tasks until the parent case is approved. If approved or no approved is needed, default the parent state is Ready (within the Template associated with the HR Service). 

kashish
Tera Contributor

An advanced option to fulfill the HR service using a combination of workflows and service activities.