Hi Community, Comments/Worknotes needs to be visible only under Compose section of HR case and it should not be visible beneath short description. I tried to achieve this using UI policy but this is hiding even from Compose section. Please guide the ...
Hi All I have a requirement where i am using Adhoc approval option in HR case management. I added "Agent can add an approval" in case options on HR Service. Add adhoc approvers to an HR case in the Agent Workspace for HR Case Management (servicenow.c...
HiMy requirement is when HR case is closed,if user responds to any of the email, then the reply of the email body should copy to additional comments and state should change to work in progressBut the email body is not copying to additional comments a...
Hi All,I am using flow designer in hrsd , it send approvals to one or two approvers. I need to capture the rejection comments of the approver. I used look up record , but sometime same rejection comments are copied to hr case two times, if there a...
Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...
Hi All, I created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action. In that action, I am trying with REST step. But REST Step does not support mutual...
Hi Folks,After installation of plugin 'Agent workspace for HR case management' for Configurable workspace for HR, I am not seeing its presence in the 'Workspace' Menu of banner in next exp. UI. Please advise. Thanks
Hello, I have a Form That needs to be filled out by multiple users. My goal also with the form is to make sure that the data that we already have is prepopulated on the form. So far I have all of the data being prepopulated. I am running into the iss...
Can someone explain me each of these feature, comparison and differences between them. starting with why do they exist, what is their purpose?
Hi Everyone, I'm trying to use the Workday spoke only for fetching hr profile data about employees.I configured all of the components as the documentation guided.When I'm testing the integration directly from the "Look up worker profile" action with ...
I am seeing, "Solution GlideRecord does not exist, please train the solution definition." error in system logs, while debugging it i came across "ML_Solution" table, i am trying to check how records in this table gets created.
I understand there are three options to determine this integration: 1. HR Service Delivery Integration - OOB for Worker Profile, Dept, Location, Todo's2. HR Service Delivery Advanced Integration - Total Rewards Widget, Holiday Calendar Widget, Payrol...
Does anyone know why there is a error log "Email client request received without valid CSRF token"?
Dear All, I have no experience in Integrations, with the little that I have learnt through reading, I have only confused myself and have a few fundamental questions: 1. What is HR Integration Framework Vs. Enterprise Service Management Framework Vs. ...