Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>". How/where is this value set? ...
I am looking for a way to track changes to a user's User ID. I can't seem to find the right log to report on this. We have a process whereby contractors who are converting to an employee, have user ID changes and subsequently an employee number chan...
I'm trying to understand what the Job Profile [sn_hr_core_job_profile] is used for within HRSD? The only real reference to it is via the HR integration staging table, I can see how Job Profile mirrors data in Job Profiles on Workday for example. Howe...
HI Team, Is it possible to activate HR plugin on our personal developer instance. Right now I am on Istanbul and cannot find any plugins associate with HR in the list of plugins. Any suggestions are greatly appreciated.
The user's approvals are not showing in To-Dos in employee service center portal UI but the approver got triggered and is available under HR Case form related link approver tab. Can anyone help me on the cause of this issue?
Hello, I was wondering if it is possible to track user activity and clicks related to attachments on knowledge articles. Specifically, my team would like to track how many times an attached PDF or other document on a knowledge article is opened by a ...
Hello All, As we know we have 2 things when it comes to leave in HR module 1)leave of absence and 2) Parental leave. I want to know if the employee is applying for leave of absence reason like casual leave etc then how can we show on HR profile of re...
When it comes to move the Checklist from one instance to another, we often try to move them 1. via update set2. extract xml of checklist. But after some time we find that they both approach is not helpful in this case.Here the solution to move it.con...
One of our HR Teams is looking to use ServiceNow to track Leaves of Absence. Some of the requirements provided to me look to already exist within the HR Total Rewards COE. I can also see a module at HR Administration > Leaves of Absence, which look...
hello Team, I have to close the state as closed completely in the sn_hr_core table, once all the HR tasks to DOS are completed on the HR task table.I have created the BR as Table name - sn_hr_core_task tableCondition as Parent.Hr case.HR service - ...
HelloWhere are I find a configuration to "not allow users to have ability to "Accept or Reject" the "Closed Completed" HR Case? Please Advise Thx
There are few ui actions which i can't see them on HR workspace but can see on form . This is happening in vancouver.
Hi All,There is a string field , I have to trim the string field upto 30 characters and store it another string field . Please help me on this.
Hello, I am facing some issues while creating knowledge article through HR Agent Workspace.When I select an article template ('How to'), its showing below info message :'This form has not been configured for Workspace. To edit the form, select a diff...
We are new to HRSD module. Please help us with the requirement gathering questionnaire and templates if you have anything.
