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Resolved! Hoe to create email for case

I'm trying to setup email on the Employee Relations case form.  I created a template, but I'm not sure why I can't generate the template on the case.    

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Create Request UI Action in Agent Workspace

In HR Agent Workspace, I duplicated the "Create Request" OOB from Incident. Is there a way to redirect me to the HR Catalog only? Currently, it's redirecting to the old catalog item (sc_cat_item) Here is the oob workspace script, I need similar for H...

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Jet R by Tera Contributor
  • 397 Views
  • 3 replies
  • 0 helpfuls

In HR cases task is getting assigned to by default group

Hello Team, In HR cases the assignee is unable to see the country details of the user and due to current configuration, the HR cases are getting assigned to by default people services global group. Kindly suggest on this. What need to be checked.  Th...

Notification template - cannot get variables from HR case

Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...

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Fax feature

Hi All,Is there a fax feature in servicenow , such that users fax their documents and a case is created in servicenow.Thanks in advance

kali by Tera Contributor
  • 364 Views
  • 1 replies
  • 0 helpfuls

Document Preview from HR Agent Workspace, Canvas Error

Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...

Community Alums by Community Alums  
  • 1325 Views
  • 2 replies
  • 0 helpfuls

Edit PDFs before generating the final PDF document

Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...

kiranjyothi by Tera Contributor
  • 2065 Views
  • 2 replies
  • 0 helpfuls

Resolved! Checklist cannot be displayed in HR Task

I am using this article to create an HR Task Template for Checklist and creating an HR Service where the Fulfillment Type is Service Activity.https://www.servicenow.com/community/hrsd-forum/checklist-for-hr-task/m-p/1286127#M1447https://docs.servicen...

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honamiUeo by Tera Contributor
  • 1558 Views
  • 16 replies
  • 4 helpfuls