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HR Task when submitted creates a new HR Case

Hello everyoneI am working on my PDI, trying the HR Tasks functionality.I have the following scenario:  I have a flow to create a new HR Task when a new HR Case is created. This action waits for the assigned to user to submit the task on the portal W...

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Andr_1 by Tera Contributor
  • 1305 Views
  • 8 replies
  • 1 helpfuls

Field mapping to Who is covered and Beneficiaries

Hello, I'm trying to create a benefits enrollment service for our organization and to make it as automated as possible, so our HR Agents don't have to apply data manually. I've noticed that we have some tabs in HR Profiles, I mean mainly Who is Cover...

MartynaS by Tera Contributor
  • 355 Views
  • 2 replies
  • 0 helpfuls

Facing issues in HR kowledge Categories

Hi,I am facing some issue in HR Knowledge Categories. 1. There are 13 categories are present in HR Knowledge base. as a admin I can see 13 categories. but I impersonated any one of the end user, they can see only limited categories..but they have acc...

why HR tasks are not access by members of assignment group?

Hi All,Actually we have one main case table and few child tables to this, Actually for one of the table "Health"  when we create a case it will assigned to group and if i create a task as admin , i should able to see, but when impersonate as group me...

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Ramu6 by Tera Contributor
  • 282 Views
  • 2 replies
  • 0 helpfuls

Variable fields prepopulate on case form when submitted

Hello, I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have.  The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:Re...

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Primm by Tera Contributor
  • 430 Views
  • 10 replies
  • 0 helpfuls

Adding a user to the watchlist automatically

Hi All,Whenever a hr case is created and assigned to a particular assignment group , a user needs to be added in the watchlist automatically . Thanks in advance

kali by Tera Contributor
  • 395 Views
  • 2 replies
  • 0 helpfuls

Service Activity - Trigger Conditionally

Hey HR-Community, I was wondering if anyone of you has ever "customized" the flow that is used to create HR Tasks, Child Cases and Approvals for HR Services with the "Service Activity" Fulfillment Type so that they could also use "conditions"? I do r...

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Resolved! New HR Case Creation from the Email sent to already Closed HR Case

Hello Experts,   I have a requirement where in User is Sending Email for the already closed HR Case. Right now we have a Function where the reply is getting recorded as Comment in the Case. I need to implement the solution where in a new HR Case is g...

Tahzeeb by Giga Expert
  • 1413 Views
  • 7 replies
  • 0 helpfuls