Dear all, The Catalog Items in HR Service catalog in Employee Service Center have suddenly disappeared for the non-admin users. One of the last updates that was done is: Exporting a catalog item as an xml, deleting the delivery_plan id in the xml a...
How ReadOnly group can see email in Activity log? I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.
Good day! Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach. What is a good approach to processes for requesting enhancements and incidents separately. Thank you!
Hi All,I updated new hint text for 'Wait for' field by using the label. but still, it is showing previous hint text only. Can anyone help me on this?
We are not able to see the Out Of Hours message for chat queue, Instead it is routing to agent in Non-working hours.
How to calculate the (expected end date - 1 calendar days) in service now and provide the code for it?
Hi Everyone,I have a dropdown field called Onboarding discrepancies but thisI have created this field “Onboarding discrepancies“ in generic look up table and getting this through reference qualifier and I having the script include to get HR profiles...
Hi @Mark Roethof and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...
Hi, I have to send notification prior 15 minutes to change request planned start date. I have created attached screenshot things. Can you please correct that. Regards, Nivedita
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Hi, I need to automate notification. I have notification created in system and it send notification to groups, users based on notification condition for HR case. I need to check when HR case has been created and notification condition gets satisfied...
Hello dear community, I need help: I am conducting various tests to see if I can integrate a Botpress chatbot into the ServiceNow portal page.For this, I have created a chatbot (with Botpress) and then I created a widget, but for some reason, it is n...
Hello Everyone, The knowledge article author have edited 'Introduction' field in one article. That edit I can see in the history, but in the same history there is no update recorded for checkout and publish. But the article is in published state, the...
