Hello ServiceNow Experts, I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:I need to show more information there, unfortunatelly this part does not take information...
Hello Team,we are using mega menu in ESC Portal I have a topic ( Pay &time ), sub-topic ( Timekeeping ) and Quick links.Can we hide subtopics and quick links based on logged in user?Thanks in advance
Hello All, I wanted to hide 'Tasks/To-dos' tab from Employee Center Pro. For your reference please find the below image. Appreciate your help in advance. Thank you !
Hello all, I'm interested in doing a proof of concept with ARC in one of our sandbox environments. We have SSO enabled and configured auto-login when a user hits ServiceNow. When I try to access the ARC I am logged out as intended. However the S...
Hi allI just want to know what is the function of1) setup 2) another search
Hello, I would like to ask for your help in consolidating my understanding of the mechanism behind SLA time calculation. I looked at many topics on this forum as well as in the product documentation to get a better understanding. However, I am still ...
I am about to Implement the HRSD Integration with SuccessFactors.It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can ...
Hi, I'm creating a new line of data visualization under the Overview section of HR Agent Workspace. I've created a data visualization just fine, and I'm trying to replicate the carousel functionality so I created a repeater and now I'm having a hard ...
Hi All,Actually firstly i have created one RP and mapped to few fields on the backend, and created one ui policies to show case fields based on the choice selected on the other field, its working, So now i have created another RP which have some fiel...
Is there somewhere other than the HR Service record that we indicate a field is to be used as a'Service table fields'? If I create a custom field that is needed for a service, I have added it to the Service table fields slushbucket but that field sti...
In HR agent workspace when the person A updates the HR task assignment group , after that when person B updates the "assigned to " field in the HR task , the work notes shows assigned to field is updated by person A even though the field is updated b...
Hi ,I have configured ai search in servicenow esc portal . there are some topics under knowledge articles . I am unable to select two topics at the same time . Is there a way to select two topics at the same time.
Hi all, Client is requesting for functionality to exist where a deskless employee can send an SMS text message which in turn would be ingested into ServiceNow and create a general case. Does anyone have any previous experience with a similar solution...
Hello Experts,I need to add a Ribbon for SLA time remained for each hr case record in workspace case page,didn't find any document here regarding this request.the aim is to show the remaining time for each hr case inside the form or above it.thanks
Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...
