HR Task is not closing after completing task

[uddesh_bagade]

In one hr task using hr task type is submit catalog item and added one catalog item in that so, when I impersonate to that hr task assigned to person and open that task and after submitting all the required details in that catalog item still it is opening again and again and not showing completed and in task table also it is showing ready state.

State is not showing completed after completing the task.

So, anyone have any idea what should I need to do so after submitting task it should show completed in esc portal and hr task table?

[michaelj_sherid]

@uddesh_bagade I have seen this before where a Restricted Caller Access (RCA) record was impacting the functionality. Do you have any RCA records that are NOT at the status of "Allowed"? If so, I would look there first. If that does not yield the root cause we would need more details to provide guidance (like does the execution context have an error).

If my answer has helped with your question, please mark my answer as an accepted solution and give a thumb up.
Regards,
Mike

[Sandeep Rajput]

@uddesh_bagade Are you using a record producer on Submit Catalog Item -HR Task? If yes, does your record producer generates another HR Task? 

[uddesh_bagade]

Hi @Sandeep Rajput  I am using catalog item in HR task which has task type submit catalog item & after filling the mandatory fields in that catalog item and submitting the task the task is not goes to the closed state in esc portal and task table also but request is generating and it is not generating another HR task.

[himavamsi-k]

Hi @uddesh_bagade ,

We cannot submit requests on behalf of other users, if Impersonation Check is true (check in HR Properties module).

Try to assign the Hr Task to yourself and navigate to My Tasks in esc and submit the assigned task.