HR TASK Template , Task Type "Upload document"

paradise624
Tera Contributor

Is there a way to make this particular HR Task type "required"? "Upload documents", it appears the task can be "closed complete" without the documents being uploaded. 

3 REPLIES 3

Sufiyan Memon
Kilo Sage
Kilo Sage

This type of Task is required by default if the task assigned person is fulfill his task from ESC. It can be optional if you check optional field in HR task template. 

If the task completing through platform, then you can apply BR to check the task has some attachments or not, if yes then you can allow to close it otherwise make state in Ready or Work in Progress.

 

Please mark as correct if it resolve your issue or let me know if further explanation needed.

Thanks

Hi Sufiyan,

Yes it's bypassing and completing via the platform. How would I write the business rule on the task make the attachments a requirement before it completes. 

michaelj_sherid
ServiceNow Employee
ServiceNow Employee

@paradise624 just to add to Sufiyan's answer, this task type will not enable the Complete button until a file is uploaded.

Regards,

Mike